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I have an Onkyo av receiver, TX-NR609 I attempted to update…

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I have an Onkyo av...
I have an Onkyo av receiver, TX-NR609 I attempted to update my firmware and after sometime an error code came up 3-89. It was stuck so I turned the power off then back on and now on its display it says HDMI start up and on my tv screen it has the ONKYO SYmbol. It is stuck. I tried reseting the receiver by holding down VCR/DVR and pressing power. Still stuck. Any suggestions?
Submitted: 5 years ago.Category: Home Theater-Stereo
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Answered in 11 minutes by:
11/25/2012
Technician: ricke1973, in home tech replied 5 years ago
ricke1973
ricke1973, in home tech
Category: Home Theater-Stereo
Satisfied Customers: 7,445
Experience: able to connect home systems
Verified

Hello [Sir], My name is XXXXX XXXXX Thank you for posting your question!, I will be happy to help you with this problem, this is common with these types of receivers.

How are you attempting the latest firmware version onto this receiver-
ethernet or USB; The latest firmware version must be done via USB using a USB
flash drive, if you are still having this issue with thie receiver, (instead of
resetting) please power cycle the receiver by unplugging from the
power source for 3-5 minutes and repowering and retrying the F/W update. If you
are still experiencing the same issue , Please contact Product Support Dept; the phone number and hours
of operation (Monday- Sunday 24 hours a day:(NNN) NNN-NNNN option #3 PRODUCT SUPPORT).

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Customer reply replied 5 years ago

Well I unplugged the receiver and went for a walk, about 45 minutes. I plugged he receiver back in and it is still stuck, no change. Guess I'm not very satisfied unless you have another suggestion?

Technician: ricke1973, in home tech replied 5 years ago
Did you load this firmware using a USB
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Customer reply replied 5 years ago

no I tried with ethernet cable

Customer reply replied 5 years ago

Are you still there?

Technician: ricke1973, in home tech replied 5 years ago

I did just send you more information did you receive it; i think the site isn't delivering messages correctly

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Customer reply replied 5 years ago

I don't think I did. The last message I have from you is asking me if I loaded the firmware using USB. I did not.

Technician: ricke1973, in home tech replied 5 years ago
Yes that is correct; i believe i will opt out of your question; the answer was given and your not satisfied with what the manufacturer says; So Sir another tech may pick this up and may have more information for you; Good luck Sir; But i would appreciate it when you do contact them as they suggest let me know if you made out ok.
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Customer reply replied 5 years ago

will someone else contact me?

Technician: ricke1973, in home tech replied 5 years ago
It is back on the open list; if a tech feels my answer was incorrect or not enough information they will respond; if my answer/suggestion is on point and up to date there will be no need for them to respond or to tell you that i was correct.
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Customer reply replied 5 years ago

how long can i expect to wait? not sure what solution you gave me?

Technician: ricke1973, in home tech replied 5 years ago
Well dont reply back to me so they can see the question; and i also will look in the manual maybe the processor can be reset
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Technician: ricke1973, in home tech replied 5 years ago
Try this unplug again for 5-10min then when you plug in just try the factory reset; this is my last response
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Customer reply replied 5 years ago
Relist: Incomplete answer.
Technician: ricke1973, in home tech replied 5 years ago
you didn't have to rate me Sir; i opted out and allowed another tech to help you
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Customer reply replied 5 years ago

no one else helped me

Technician: ricke1973, in home tech replied 5 years ago
It can be tomorrow possibly; or later this evening; but every time you reply to me they dont see the open question' i have explained this; and rating me was not necessary when i stated some one else may reply and i also said they may not reply; because my answer is what the manufacturer states and they dont have anything else to give you.
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ricke1973
ricke1973, in home tech
Category: Home Theater-Stereo
Satisfied Customers: 7,445
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Experience: able to connect home systems

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