Home Security Systems
Home security system repair questions? Ask a technician.
Hello, my name is*****'m happy to assist you today with your Arlo q, Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
have we updated the Arlo app on your cell phone?:https://play.google.com/store/apps/details?id=com.arlo.app&hl=en
Please let me know how this goes.
I removed the AP and reinstalled it. Still the AP does not recognize the camara.
understood, thank you
did we try to remove the network cable for 1 minute?
did we try to restart the router for 1 minute?
I can try that after work. But not during a work day
is there any error message showing?
then we will need to set these up as new cameras.
did we follow the steps here?:https://www.youtube.com/watch?v=gI-Mk9FOmoQ
What is the model? the model of the camera?