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Nathan, Technician
Category: Home Security Systems
Satisfied Customers: 38845
Experience:  Home security and home automation systems expert
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My land line is not working. No one can contact us and when

Customer Question

My land line is not working
JA: I'll do all I can to help. Can you tell me more about what's going on?
Customer: no one can contact us and when I dial the number is ***** wants to record a message.
JA: Is there anything else the Expert should be aware of?
Customer: I don’t know what else to tell you
Submitted: 8 days ago.
Category: Home Security Systems
Expert:  Nathan replied 8 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Who provides your home phone service (att, verizon, comcast, magicjack, ooma, etc)
4) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

Customer: replied 8 days ago.
DECT1735 68003373 only one service provider
Expert:  Nathan replied 8 days ago.

Thank you,

to start, please unplug power to your Modem, for a minimum of 5 minutes,

replug, wait 5 more for it to start back up, and let me know how it works from there.

Thank you,