Home Security Systems

Home security system repair questions? Ask a technician.

Ask an Expert,
Get an Answer ASAP!

The alarm always defaults to “stay”, even though I request…

Customer Question
The alarm always defaults...

The alarm always defaults to “stay”, even though I request “away”....but just as the alarm goes to arm.....it switches to “stay”.

Technician's Assistant: Who makes your safe or home security system?

GE

Technician's Assistant: What have you tried so far with your home security system?

I set the alarm to “away”...and it arms to “stay”. The exits are armed..and sets off the alarm...but the motion sensors...which lite up when I walk thru, do NOT set off the alarm.

Technician's Assistant: Anything else you want the Security Expert to know before I connect you?

Do I need a new keypad?

Submitted: 7 months ago.Category: Home Security Systems
Show More
Show Less
Ask Your Own Home Security Systems Question
Answered in 6 hours by:
1/3/2018
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Home Security Systems
Satisfied Customers: 2,827
Experience: Customer Service
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Home Security Systems Question
Customer reply replied 7 months ago
Waiting!
Customer reply replied 7 months ago
Well....I can’t wait anymore tonight. Please submit your remedy to me via email (*****@******.***). The Amex charge was stopped by the card co......but we called and it should go thru....for a total of $30. I will wait to hear from you. Thank you! Z
Electronics Technician: Harry, Customer Service replied 7 months ago

Which model device are you referring to?

Ask Your Own Home Security Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask To-Shay Your Own Question
To-Shay
To-Shay
To-Shay, Electronic Security Engineering
Category: Home Security Systems
Satisfied Customers: 34
34 Satisfied Customers
Experience: Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma

To-Shay is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

To-Shay

To-Shay

Electronic Security Engineering

34 satisfied customers

Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma

Neil

Neil

Technician

911 satisfied customers

20 years experience in the alarm industry.

Glen Moore

Glen Moore

Technician

327 satisfied customers

20 + years of experience in home and business security.

LOAJ3256

LOAJ3256

Technician

215 satisfied customers

I have 35 years as a CCTV and Security Systems Integrator , and Advanced Field Service Technician.

Roger

Roger

Customer Service

74 satisfied customers

10 plus years as an installation tech. Specialize in DSC, Honeywell, Ademco, Caddx, Napco

Carl L

Carl L

Master Technician

66 satisfied customers

Current Electronics Shop Owner and Master Technician in FL.

Eric Billings

Eric Billings

President

47 satisfied customers

I have over 35 years of alarm experience, the last 19 years helping folks over the phone and e-mail with their alarm issues. I have been a JA customer since 2011, enrolled as an expert 10/26/15.

< Previous | Next >

Related Home Security Systems Questions
Can you help me with my DSC alarm system. I don't know how
can you help me with my DSC alarm system. I don't know how to set a code. Also, when the alarm goes on, how do I turn it off?… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
Neil > when I set my alarm I have 30 s to exit the house >
Hi Neil > when I set my alarm I have 30 s to exit the house > If I pass now by a Pir sensor in the hall within that 30 s, the alarm goes off (full sound)This was not the case when it was install… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
I have a vista 20p that was installed when I bought the
I have a vista 20p that was installed when I bought the house I currently live in. The people I bought the house from do not know the code. Is there any way I can access the system and change the code… read more
Eric Billings
Eric Billings
President
High School or GED
47 satisfied customers
I am looking really specific and complex alarm system. I
Hello, I am looking for a really specific and complex alarm system. I currently have a GE Simon XT system, but I just bought a 6,000 ft home and I need a much bigger/better system. What system would a… read more
Eric Billings
Eric Billings
President
High School or GED
47 satisfied customers
I have a Concord 4 Series security system that needed a new
I have a Concord 4 Series security system that needed a new battery (CPU batter low fault). After replacing the battery, the trouble SIREN will not clear, and the "Ready" light will not activate. All … read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
I ask you before about this and probably didn't explain well
I ask you before about this and probably didn't explain well enough. I am trying to program a NX-6V2 alarm system so that I can arm with an open zone. I know It can be done because I had it working bu… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
We have a GE NetworX home alarm system that was installed by
We have a GE NetworX home alarm system that was installed by an electrician when our house was built in 2009. It has the NX-148E LCD Keypad. I have spent days and hours trying to bypass and unbypass w… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I am considering going with a Honeywell 5828 keypad through
I am considering going with a Honeywell 5828 keypad through my alarm company. They gave me a piece of junk GE touch screen keypad, and I was completely dissatisfied. It would do a "countdown beep" whe… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
Hello, I have a Honewell / Ademco Vista Alarm system. It is
Hello, I have a Honewell / Ademco Vista Alarm system. It is unmonitored. When we bought the home -- the seller did not provide us with their code. We are trying to activate it to work as an internal/u… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
I have a class V1 wireless alarm system. The door sensors
I have a class V1 wireless alarm system. The door sensors respond immediately but the room sensors take up to ten minutes to respond. All of the systems batteries have been replaced.… read more
Roger
Roger
Customer Service
Vocational, Technical or Trade Scho
74 satisfied customers
Hi there We have an issue with our Ademco Vista-20SEa 3-Partition
Hi there We have an issue with our Ademco Vista-20SEa 3-Partition Security System. The company who installed it is out of business so they can't assist. We used to use the 'away' function but now have… read more
LOAJ3256
LOAJ3256
Technician
Vocational, Technical or Trade School
215 satisfied customers
Hi, I also have a NX-6v2system that was working just fine
Hi, I also have a NX-6v2system that was working just fine until today. Now, when I press the exit button it counts down, as usual, but then the stay, bypass, exit, 2 (motion detector) lamps stay lit a… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
Hi i have a dc system, in and outdoor sensors. The system keeps
Hi i have a dc system, in and outdoor sensors. The system keeps triggerring on my fixed line outdoor vx40 sensors. It shows a 0 (zero) in the bypass window. Your help would be appreciated… read more
Roger
Roger
Customer Service
Vocational, Technical or Trade Scho
74 satisfied customers
If you have already seen this question, I apologize but I sent
If you have already seen this question, I apologize but I sent it a few minutes ago and when I reviewed my submitted questions it did not appear. Here goes again: I recently a Vista 21ip alarm and add… read more
Glen Moore
Glen Moore
Technician
Bachelor's Degree
327 satisfied customers
I have an Adt system. Ademco I think- Lynx. Few weeks back
I have an Adt system. Ademco I think- Lynx. Few weeks back the power powering the system went out for a few weeks. Now that it came back. The unit works but it does not say exit now after each time I … read more
Glen Moore
Glen Moore
Technician
Bachelor's Degree
327 satisfied customers
I have Simon xt v2 security system using the control panel
I have Simon xt v2 security system using the control panel the windows and motion detectors look like they are activating but after the beeping stops only the doors and windows are activated. with the… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
Hi, I have a GE Networx NX-6V2 system on my home, I was told
Hi, I have a GE Networx NX-6V2 system on my home, I was told it's never been used and the default code seems to work when I do the *8 (9713). However I can't seem to arm the system, when I input the c… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
why every 3 weeks or so I get disarmed problem! while
why every 3 weeks or so I get "disarmed"problem!? while I armed and left home , I come back to see it is "disarmed"!? There is no low battery problem. Please advise.… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x