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I can't view my home cameras through the iPolis app. It was…

Customer Question
I can't view my...

I can't view my home cameras through the iPolis app. It was working fine day before yesterday,

Technician's Assistant: When could you last open your software?

Yesterday

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Perhaps my iPhone updated the OS overnight

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I'm only able to view my cameras when I'm away from home never been able to view at home

Submitted: 7 months ago.Category: Home Security Systems
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Answered in 1 day by:
12/23/2017
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Home Security Systems
Satisfied Customers: 2,610
Experience: Customer Service
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
I have iPOLiS version 2.8.4. My iPhone operating system is 11.2.1. My cameras were working on Tuesday the last time.
Customer reply replied 6 months ago
Are you going to help me?
Electronics Technician: Harry, Customer Service replied 6 months ago

Do you see any error messages?

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Customer reply replied 6 months ago
cannot connect to the network
Customer reply replied 6 months ago
Can not connect to the network
Customer reply replied 6 months ago
I’m still waiting for your response
Electronics Technician: Harry, Customer Service replied 6 months ago

Are you unable to view it at all through the app (at home and away)

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Customer reply replied 6 months ago
CORRECt
Electronics Technician: Harry, Customer Service replied 6 months ago

Have you tried setting it back up again?

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Customer reply replied 6 months ago
How? I don’t know how
Electronics Technician: Harry, Customer Service replied 6 months ago

Which model cameras do you have?

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Customer reply replied 6 months ago
Samsung 16 channel full hd security system with 10 cameras. Please ask me all your questions at once to speed up this process. Thank you
Electronics Technician: Harry, Customer Service replied 6 months ago

If the cameras are not being seen on your home network then there is a different issue than the app itself. It could be a connection somewhere with the camera. If you did not setup the cameras yourself then you will need someone onsite to take a look at where there is an issue.

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Customer reply replied 6 months ago
I can see them on my television screen at home. I cannot see via the app iPOLiS away from home. It was working properly a couple days ago.
Customer reply replied 6 months ago
Again I’m having trouble seeing my cameras away from home. What other suggestions do you have?
Electronics Technician: Pete, Electronic Engineer replied 6 months ago
Pete
Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 20,360
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hello,

Have you tried restarting all network equipment at home, including the modem, router, etc?

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Customer reply replied 6 months ago
No I haven’t
Electronics Technician: Pete, Electronic Engineer replied 6 months ago

Ok, please try that first, and let me know if it works?

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Customer reply replied 6 months ago
HOw do I restart all network equipment?
Electronics Technician: Pete, Electronic Engineer replied 6 months ago

Just power it all off, then turn it back on again.

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