Home Security Systems
Home security system repair questions? Ask a technician.
Thank you for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me the make and model of the DVR please?
Download and run this program
The software opens to the main page with various information displayed. You should see at least one entry here if your recorder is correctly connected to the network.
Scroll right using the scroll bar and you will get to MAC address. Copy down any MAC address starting with the characters ‘bc51fe’ first, then any others. Ignore the dashes as they are not necessary.
You now use what you wrote down in the previous step to initiate a password ***** on the recorder.On the recorder:The reset code needs to be entered into the login window of the recorder. Enter it in the password ***** Letters are in lower case just as they were in the SwannView Plus software.Once you enter in the "admin" username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password ***** the recorder has finished rebooting.
Let me know how you go please