Home Security Systems

Home security system repair questions? Ask a technician.

Ask an Expert,
Get an Answer ASAP!

I have Zosi cameras installed and the app on my cell

Customer Question
I have Zosi cameras...

I have Zosi cameras installed and the app on my cell Everthing worked well for over 1.5 yrs all of the sudden I cannot see the cameras from my phone when im outside the network

Technician's Assistant: Which software or app can I help with?

Secu365

Technician's Assistant: What have you tried so far with your software?

Eveything we even had an IT come and check and he got stumped

Submitted: 7 months ago.Category: Home Security Systems
Show More
Show Less
Ask Your Own Home Security Systems Question
Answered in 2 days by:
12/17/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Home Security Systems
Satisfied Customers: 2,611
Experience: Customer Service
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Home Security Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask To-Shay Your Own Question
To-Shay
To-Shay
To-Shay, Electronic Security Engineering
Category: Home Security Systems
Satisfied Customers: 34
34 Satisfied Customers
Experience: Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma

To-Shay is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

To-Shay

To-Shay

Electronic Security Engineering

34 satisfied customers

Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma

Neil

Neil

Technician

911 satisfied customers

20 years experience in the alarm industry.

Glen Moore

Glen Moore

Technician

327 satisfied customers

20 + years of experience in home and business security.

LOAJ3256

LOAJ3256

Technician

215 satisfied customers

I have 35 years as a CCTV and Security Systems Integrator , and Advanced Field Service Technician.

Roger

Roger

Customer Service

74 satisfied customers

10 plus years as an installation tech. Specialize in DSC, Honeywell, Ademco, Caddx, Napco

Carl L

Carl L

Master Technician

66 satisfied customers

Current Electronics Shop Owner and Master Technician in FL.

Eric Billings

Eric Billings

President

46 satisfied customers

I have over 35 years of alarm experience, the last 19 years helping folks over the phone and e-mail with their alarm issues. I have been a JA customer since 2011, enrolled as an expert 10/26/15.

< Previous | Next >

Related Home Security Systems Questions
We had to replace a modem in a networked home. I have found
We had to replace a modem in a networked home. I have found the new IP address and added it to an HAI app to look at my cameras on my Iphone but do I need to also update a Key code? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Cannot connect our new Arlo camera to the internet. We have
Cannot connect our new Arlo camera to the internet. We have a lynksis router that is at least 3 years old … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Thanks Im trying to setup an ADS-450 but canno. Using an
Hi, thanks Im trying to setup an ADS-450 but canno … read more
Harry
Harry
Customer Service
2,611 satisfied customers
I purchased a Lorex LNR400 and had it professionally
I purchased a Lorex LNR400 and had it professionally installed. It worked for the installer, both with live and recorded video, but now I cannot bring up any recorded video. When I try to do so, I get… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My husband says we 'T have internet. Yet I've seen m playing
My husband says we DON'T have internet. Yet I've seen him playing on sons Xbox and using Ethernet cords all over our home. I knew something in garage was what some Ethernet cables were connected to. T… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I actually have two questions.....first I am not at home by
I actually have two questions.....first I am not at home by my DVR and I forgot my password ***** am currently signed in on my cell phone but I was trying to sign in on my Ipad.....and if you can help… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a camera system that was recently competed the 8
I have a camera system that was recently competed the 8 cameras, DVR along with the Honeywell HRG app on my phone. Just shortly after he completed it, my phone displays " Warning: failed to login...."… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have/had a sears garage door opener (1999). All of a sudden
I have/had a sears garage door opener (1999). All of a sudden it started to open only sporadically with the remote (mostly opens when I'm in the garage). I changed the batteries, I bought new remotes … read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
My question concerns an H.264 DVR HOME SECURITY SYSTEM. My
My question concerns an H.264 DVR HOME SECURITY SYSTEM. My system is a stand alone monitor with 8 cameras. The concern I have is that my neighbor is manipulating my system remotely perhaps thru a phon… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Hello,I am about to purchase IP Cameras and NVR system
Hello, I am about to purchase IP Cameras and NVR system for my house (16 outdoor cameras and 3 indoor). I am looking for solution how could I watch pictures from cameras on 2 or better 3 SMART TV's in… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a H.264 DVR with 8 cameras installed at my home, I
I have a H.264 DVR with 8 cameras installed at my home, I previously had a Netgear router and I remember spending hours on the phone with customer service to get it to let me access through my compute… read more
Michelle William
Michelle William
category moderator
I am having trouble setting up the android application Qsee
I am having trouble setting up the android application Qsee QC view. It keeps saying login failed. What am I doing wrong?… read more
Roger
Roger
Customer Service
Vocational, Technical or Trade Scho
74 satisfied customers
I HAVE THE SAME QUESTION AND SITUATION THAT WAS POSTED 670
I HAVE THE SAME QUESTION AND SITUATION THAT WAS POSTED 670 DAYS AGO. MY EX HUSBAND, A TRAINED NAVY SEAL RESERVE, HAS BEEN BREAKING INTO MY HOME AND STEALING DOCUMENTS . WE ARE INVOLVED IN A VERY LONG,… read more
LOAJ3256
LOAJ3256
Technician
Vocational, Technical or Trade School
215 satisfied customers
i am willing to buy a complete answer as to why a lorex dvr
i am willing to buy a complete answer as to why a lorex dvr is not viewable after 6 month of operation i have rebooted cable modem net gear n600 router lorex dvr there is a messabe ddns is closed i ca… read more
LOAJ3256
LOAJ3256
Technician
Vocational, Technical or Trade School
215 satisfied customers
How do I set up a 2 wire router for monitoring on a smartphone? Tell
How do I set up a 2 wire router for monitoring on a smartphone? Tell me how to utilize another method to forward my ports?… read more
LOAJ3256
LOAJ3256
Technician
Vocational, Technical or Trade School
215 satisfied customers
I have a k guard 8 channel dvr security system (KG-SHA108 v
I have a k guard 8 channel dvr security system (KG-SHA108 v 2) and physically all the camera's are working, but when you try to view them remotely through an application some of the camera's say "inva… read more
oscar938
oscar938
service/inspection technician
22 satisfied customers
Hello carl i am also having problems with the same system as
Hello carl i am also having problems with the same system as well. I see you are on the right path in helping out this guy on the system he has. My problem is that i cannot view my cameras online live… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
I have a qt528 and have everything working good with one exception.
I have a qt528 and have everything working good with one exception. On my Email I can not get pictures. It is sending me the alarm notification but not the image. Not sure what I am doing wrong.… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x