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When I put my password in it tells me it is invalid. Is

Customer Question
Second opinion] When I...

Second opinion] When I put my password ***** it tells me it is invalid. Is there any way I can change it

Technician's Assistant: Are you trying to access your DVR using a computer, or on the DVR itself?

The dvr

Technician's Assistant: Did you buy your DVR new or did you receive it secondhand? Do you have an email address on file for your DVR?

New, my email address is***@******.***

Technician's Assistant: Anything else you want the Security Expert to know before I connect you?

No I just want to be able to get in

Submitted: 7 months ago.Category: Home Security Systems
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Answered in 3 hours by:
11/26/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Home Security Systems
Satisfied Customers: 2,626
Experience: Customer Service
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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To-Shay, Electronic Security Engineering
Category: Home Security Systems
Satisfied Customers: 34
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Experience: Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma

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To-Shay

To-Shay

Electronic Security Engineering

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20 years experience in the alarm industry.

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Glen Moore

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20 + years of experience in home and business security.

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LOAJ3256

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I have 35 years as a CCTV and Security Systems Integrator , and Advanced Field Service Technician.

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Roger

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10 plus years as an installation tech. Specialize in DSC, Honeywell, Ademco, Caddx, Napco

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Carl L

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Current Electronics Shop Owner and Master Technician in FL.

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Eric Billings

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I have over 35 years of alarm experience, the last 19 years helping folks over the phone and e-mail with their alarm issues. I have been a JA customer since 2011, enrolled as an expert 10/26/15.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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