Home Security Systems

Home security system repair questions? Ask a technician.

Ask an Expert,
Get an Answer ASAP!

Do you need model of ptz camera not working. Will have to…

Customer Question
Do you need model...

Do you need model of ptz camera not working

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

Will have to find about 3 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Have good picture if i turn power off will move to neutral position

Technician's Assistant: Anything else you want the Security Expert to know before I connect you?

Stopped working a week ago

Submitted: 8 months ago.Category: Home Security Systems
Show More
Show Less
Ask Your Own Home Security Systems Question
Answered in 5 days by:
11/22/2017
Electronics Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: Home Security Systems
Satisfied Customers: 2,625
Experience: Customer Service
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Home Security Systems Question
Customer reply replied 8 months ago
but I don’t want to buy subscription and willing to pay for visit and help
Electronics Technician: Harry, Customer Service replied 8 months ago

We do not offer an at home service. Did you reach the wrong company?

Ask Your Own Home Security Systems Question
Customer reply replied 8 months ago
No was trying to get help to diagnose camera they kept sending me to a page where they wanted me to buy a monthly subscription my understanding is you can pay just answer for the help to diagnose problem I’m I wrong
Electronics Technician: Harry, Customer Service replied 8 months ago

What is the make/model of your camera?

Ask Your Own Home Security Systems Question
Customer reply replied 8 months ago
Tomorrow would be better I am at home my surveillance system is that my business in town don’t have a problem with the $35
Electronics Technician: Harry, Customer Service replied 8 months ago

Thank you -- reply here tomorrow when you are free then

Ask Your Own Home Security Systems Question
Customer reply replied 8 months ago
Ok thanks
Electronics Technician: Harry, Customer Service replied 8 months ago

You're welcome

Ask Your Own Home Security Systems Question
Customer reply replied 8 months ago
Do you have some time
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask To-Shay Your Own Question
To-Shay
To-Shay
To-Shay, Electronic Security Engineering
Category: Home Security Systems
Satisfied Customers: 34
34 Satisfied Customers
Experience: Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma

To-Shay is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

To-Shay

To-Shay

Electronic Security Engineering

34 satisfied customers

Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma

Neil

Neil

Technician

911 satisfied customers

20 years experience in the alarm industry.

Glen Moore

Glen Moore

Technician

327 satisfied customers

20 + years of experience in home and business security.

LOAJ3256

LOAJ3256

Technician

215 satisfied customers

I have 35 years as a CCTV and Security Systems Integrator , and Advanced Field Service Technician.

Roger

Roger

Customer Service

74 satisfied customers

10 plus years as an installation tech. Specialize in DSC, Honeywell, Ademco, Caddx, Napco

Carl L

Carl L

Master Technician

66 satisfied customers

Current Electronics Shop Owner and Master Technician in FL.

Eric Billings

Eric Billings

President

46 satisfied customers

I have over 35 years of alarm experience, the last 19 years helping folks over the phone and e-mail with their alarm issues. I have been a JA customer since 2011, enrolled as an expert 10/26/15.

< Previous | Next >

Related Home Security Systems Questions
Cannot get my camera to work have followed all instruction
cannot get my camera to work have followed all instruction in the manual but the computer does not find the camera … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I have 4 AW-HE40Hk Panasonic remote cameras. When I set a
I have 4 AW-HE40Hk Panasonic remote cameras. When I set a shot, the camera will automatically revert back to another shot. … read more
Harry
Harry
Customer Service
2,625 satisfied customers
Having trouble with a AW-HE40 PTZ Camera. AW-HE40HKP,
just installed 3 of the cameras yesterday. 2 work perfectly. But the one I am having issues with will not tilt correctly. I've been on the Panasonic site, gone through the operations manuel, and googled it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
S my question again: i have got a SHR-6042/6040 Samsung 4
hello here's my question again:i have got a SHR-6042/6040 Samsung 4 cameras connected for security reasons at homeSamsung video security system couple of years at home installed about 6 years i have c… read more
James Inch
James Inch
Pool Plant Operator
85 satisfied customers
Cannot use my former ID and password and can't figure out
cannot use my former ID and password ***** can't figure out how to get back to beginning screen where I can factory reset … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
We have an 8 camera system set up at our place of business.
Hi. We have an 8 camera system set up at our place of business. 3 cameras stopped feeding to the monitor … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a Q-See camera with remote purchase sepately from the
I have a Q-See camera with remote purchase sepately from the dvr-the remote for the camera does not moves the lens… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Brand new BRC-Z330 will not output video signal through VGA.
Brand new BRC-Z330 will not output video signal through VGA. Camera is powered up and PTZ works. no picture to monitor.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
The pole that I had my ptz camera mounted on was knocked
The pole that I had my ptz camera mounted on was knocked down by a vehicle. After re-installation, I am unable to change the presets. I am also seeing a faded letter 'F' on the DVD. What does that mea… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
I have a home system that I bought at costco which came with
I have a home system that I bought at costco which came with a PTZ camera, everything works fine. I want to add an other PTZ camera to the system but I notice that the DVR has one rs485 positive and n… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have several Vicon SVFT-domes cameras, I need to hook them
I have several Vicon SVFT-domes cameras, I need to hook them up to stand alone DVR or computer. I need help.… read more
Carl L
Carl L
Master Technician
Vocational, Technical or Trade Scho
66 satisfied customers
My ademco key pad started beeping constantly a week ago.It
My ademco key pad started beeping constantly a week ago. It doesn't trip the alarm, but keeps beeping. I thought I solved the problem by using the bypass function. It hadn't beeped for a week, started… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
I istalled two PTZ cctv cameras They both work fine excepet
I istalled two PTZ cctv cameras They both work fine excepet the picture quality on one is very bad, picture rolls and has distorted image with lines running through it. Iam using cat five e cable the … read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
We added a PTZ camera to our existing QT428 video system, I
We added a PTZ camera to our existing QT428 video system, I having video but not control for pan, tilt or zoom. The camera is a Zmodo CM-T1001BG I connect the RS-485 wires besides the video cable. The… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
We have two Bosch Easy II PTZ cameras and tey are controlled
We have two Bosch Easy II PTZ cameras and tey are controlled by a Bosch 650 series DVR with a Bosch Intuikey Digital keyboard. The keyboard allows the operator to switch between cameras but it cannot … read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
We moved into a 23 year old home about a month ago. We have
We moved into a 23 year old home about a month ago. We have an electrician who just did some work for us and now the two Ademco Keypads are beeping non stop. We do not have the security code. How can … read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
Ive got 3 Honeywell ACUIX ES PTZ domes on my security system
I've got 3 Honeywell ACUIX ES PTZ domes on my security system being controlled by a dvr not a joystick type controller. During an extended power failure, my ups failed and now the cctv display shows t… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
Hello, We have just replaced 30 fiber options brand receivers
Hello, We have just replaced 30 fiber options brand receivers and transmitter cards that were controlling Bosch cameras via a Bosch KBD joystick control and allegiant matrix switcher using a RS-485 2-… read more
To-Shay
To-Shay
Electronic Security Engineering
NEB's
34 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x