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How do I access the recordings? We installed a cameras in my…

Customer Question
How do I access...

How do I access the recordings? We installed a cameras in my 98 yr. old aunt's apt. a week ago and I need to check if someone came by like they said they did on Sunday, Oct. 29th Also- the day I installed the cameras we could hear each other when I was out in the hallway talking two way- but after I left the building I cannot hear her and she cannot hear me.

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

Just bought it 2 weeks ago

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Lorex by FLIR FXC32BK

Technician's Assistant: Anything else you want the Security Expert to know before I connect you?

No- I am new at this and have no clue what to do. I checked for instructions in the box and could not find help for either.

Submitted: 8 months ago.Category: Home Security Systems
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Answered in 1 hour by:
11/2/2017
Electronics Technician: Richard, Customer Service replied 8 months ago
Richard
Richard, Customer Service
Category: Home Security Systems
Satisfied Customers: 47,126
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Do you know the external IP address of your Aunts appartment?

Please let me know

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