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How do I reset the alarm code and also reset the door alarm…

Customer Question
How do I reset...

How do I reset the alarm code and also reset the door alarm that lets you know when a door is opened without the alarm being set.

Technician's Assistant: What's the make/model of your device? How old is it?

Ademco Visa-20p at least 10 yrs old maybe more

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been like this for about six months, started after a thunder storm, haven's done anything because I don't know what to do

Technician's Assistant: Anything else you want the Security Expert to know before I connect you?

I recently bought this house and the previous owners never knew the code

Submitted: 4 months ago.Category: Home Security Systems
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Answered in 12 hours by:
10/17/2017
Electronics Technician: Pete, Electronic Engineer replied 4 months ago
Pete
Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 19,142
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 4 months ago

You can turn the Chime on or off on your alarm panel by following the sequence below:

You will want to enter in you Master code + [9]. When you turn the Chime on the panel will beep and show: "Ready Chime". When you turn the Chime off you do the same thing as before Master code +[9] and again you will hear another beep but the screen will just show: "Ready".

E.g. [1234] + 9 for Chime Off, enter it again for Chime On.

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Customer reply replied 4 months ago
tried this several times, nothing happens, chime is not on
Electronics Technician: Pete, Electronic Engineer replied 4 months ago

Are you certain that you are entering the correct code?

What is showing on the display?

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Customer reply replied 4 months ago
I am entering 9 the only thing showing on the display is FC
Customer reply replied 4 months ago
I told the girl from the beginning that I did NOT have the master code!
Electronics Technician: Pete, Electronic Engineer replied 4 months ago

Well you need to enter the Master code to make this work.

However, if you do not know the code then an installer can reset the system and give you a new code.

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Customer reply replied 4 months ago
why did we go through all this if right from the beginning I said I did not have the master code, this was no help
Electronics Technician: Pete, Electronic Engineer replied 4 months ago

I do not see where you said you did not have the Master code.

Can you point it out to me please?

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Customer reply replied 4 months ago
In the last sentence the girl to emailed with said
customer - I just bought this home and the former owners did not give me the code
Electronics Technician: Pete, Electronic Engineer replied 4 months ago

That is NOT what the last sentence says. Read it again. You did not tell me that you did not have the Master code.

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Customer reply replied 4 months ago
If the previous owners never knew the code they could not have given it to me
Electronics Technician: Pete, Electronic Engineer replied 4 months ago

No, but someone else could have given it to you or you could have obtained it some other way.

Please be clearer in the information you are presenting. I can only base my answer on the information that I am given.

If you do not know the code then an installer can reset the system and give you a new code.

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Pete
Pete
Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 19,142
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Experience: Over 16 years of experience installing and repairing electronics.

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