Home Security Systems

Home security system repair questions? Ask a technician.

Ask an Expert,
Get an Answer ASAP!

One camera always display in black and ..and another camera…

Customer Question
Hi one camera always...

Hi one camera always display in black and white..and another camera at night time only 3/4 of red infared lights are lit up?

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

LBV2521 only 3 months old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

First camera black and white for 3 weeks..I blocked the camera in day time with cloth and tried to get it to correct...did not help..other camer with infa red problem I reset system, unplugged camera no success

Submitted: 10 months ago.Category: Home Security Systems
Show More
Show Less
Ask Your Own Home Security Systems Question
Answered in 6 hours by:
10/6/2017
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: Home Security Systems
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Can you connect the cameras to a different port on the DVR

When you do that, do you still have the issue?

Ask Your Own Home Security Systems Question
Customer reply replied 10 months ago
Tried that still same issue
Electronics Technician: Richard, Customer Service replied 10 months ago

Thanks

Remove the power to the DVR, wait 5 minutes, connect the power and tell me if it improves please

Ask Your Own Home Security Systems Question
Customer reply replied 10 months ago
We tried thst also a week ago
Electronics Technician: Richard, Customer Service replied 10 months ago

Thanks

It is the cameras themselves that has faulted, one is the color sensor and the other is thecontrol board for the infrared LED's

I am really sorry about this and you are going to have to return the camera to have them replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own Home Security Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: Home Security Systems
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

To-Shay

To-Shay

Electronic Security Engineering

34 satisfied customers

Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma

Neil

Neil

Technician

911 satisfied customers

20 years experience in the alarm industry.

Glen Moore

Glen Moore

Technician

327 satisfied customers

20 + years of experience in home and business security.

LOAJ3256

LOAJ3256

Technician

215 satisfied customers

I have 35 years as a CCTV and Security Systems Integrator , and Advanced Field Service Technician.

Roger

Roger

Customer Service

74 satisfied customers

10 plus years as an installation tech. Specialize in DSC, Honeywell, Ademco, Caddx, Napco

Carl L

Carl L

Master Technician

66 satisfied customers

Current Electronics Shop Owner and Master Technician in FL.

Eric Billings

Eric Billings

President

47 satisfied customers

I have over 35 years of alarm experience, the last 19 years helping folks over the phone and e-mail with their alarm issues. I have been a JA customer since 2011, enrolled as an expert 10/26/15.

< Previous | Next >

Related Home Security Systems Questions
My system will only display 4 of the 8 camera images display
My system will only display 4 of the 8 camera images display and the 9th displays the Lorex emblem in the center. It also trys to reset itself about every 5-10 minutes where the screen goes entirely b… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I am replacing a damaged key pad with an identical one on my
I am replacing a damaged key pad with an identical one on my home security system. there are 4 wires coming out of the wall, Red, Black, Yellow & Green. The board calls for Positive Red, Common Black,… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
One day they all show in black and its been a month now and
One day they all show in black and its been a month now and they are the same. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
We have severe reflection problems with the night vision.
We have severe reflection problems with the night vision. Tha reason we got the cameras was to monitor temperature. At night we cannot see the thermometer. It is just a white blob. I have painted the … read more
Greg A.
Greg A.
Bachelor\u0027s Degree
37 satisfied customers
Why every time we have a storm with lightning do our Lorex
Why every time we have a storm with lightning do our Lorex wirelss cameras (4 of them) all go black and all say "connecting"? They may be like this for 2 weeks to a month, and then begin mysteriously … read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
Can I connect a wireless device with the standard VCA (red/white/yellow)
Can I connect a wireless device with the standard VCA (red/white/yellow) to this type of security DVR? I can't quite tell. http://www.amazon.com/Zmodo-ZMD-DD-SBN4-4-Channel-Standalone-Silver/dp/B0095O… read more
Carl L
Carl L
Master Technician
Vocational, Technical or Trade Scho
66 satisfied customers
Hi there,I need to add a new motion sensor to my Brinks/ADT
Hi there, I need to add a new motion sensor to my Brinks/ADT system myself (so I don't have to pay for a service call). I don't care about zones and such...I am fine just adding the new motion sensor … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Have question regarding our kalatel cyberdome camera. We currently
Have question regarding our kalatel cyberdome camera. We currently own 4 cyberdomes. One of the cyberdomes is only black and white starting about a month ago. The camera is approx 4 yrs old and has be… read more
thebrainsurgeon
thebrainsurgeon
College, 32 years experience
17 satisfied customers
I have a GE security system. It came with the house and we
I have a GE security system. It came with the house and we never used it. The other night, we had a power outage and when the power came back on, the alarm went off. I disconnected the two control pan… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
My system is a pOWER 832 PC5010; I changed the battery on
My system is a pOWER 832 PC5010; I changed the battery on the system about 3 months ago and the trouble light is still on. how do i get it to shut off?… read more
bt958security
bt958security
technician
3 satisfied customers
I recently moved into a home that has a Concord 4 security
Hi there, I recently moved into a home that has a Concord 4 security system. The control panel I believe is a(###) ###-####95R and the touchpad is a GE ATP 1000 model 60-983. The other night the touch… read more
topher0711
topher0711
Senior Technical Supervisor
Associate Degree
19 satisfied customers
samsung -factory direct sales-security cameras.Have 3 cameras
samsung -factory direct sales-security cameras.Have 3 cameras that need to be replaced,and can't remember the name of the guy we got them from before,had it witten down but now can't find it.need to g… read more
Carl L
Carl L
Master Technician
Vocational, Technical or Trade Scho
66 satisfied customers
Hi, I recently installed a home survelliance camera system
Hi, I recently installed a home survelliance camera system at my residence. It is a 8ch type with 8 cameras for day/night use. The camera has a small number of IR LED's, 12 around the lens which I bel… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
Just installed a LH110 SYSTEM during the day all four cameras
Just installed a LH110 SYSTEM during the day all four cameras work , now that is night time and dark only one camera works in BW the rest one is pitch black , a second one has green tint and the third… read more
Glen Moore
Glen Moore
Technician
Bachelor's Degree
327 satisfied customers
We have a home alarm that we stopped using years ago, last
We have a home alarm that we stopped using years ago, last night it started to beep, the display widow reflects trouble, we scrolled for further info and the display reflects phone line. We disconnect… read more
Glen Moore
Glen Moore
Technician
Bachelor's Degree
327 satisfied customers
Our ADEMCO security system is 12 years old, and suddenly sporadically
Our ADEMCO security system is 12 years old, and suddenly sporadically during the day, we have a chime alarm come on (a continuous ping) and doesn't turn off until we run to the outlet and press "off".… read more
Glen Moore
Glen Moore
Technician
Bachelor's Degree
327 satisfied customers
I am looking to combine the ADW-200 Digitial wireless camera
I am looking to combine the ADW-200 Digitial wireless camera and receiver with a DVR4-2600 4 channel DVR using 3 cameras My reason for going wireless is that cabling is difficult. I need 2 systems, on… read more
Neil
Neil
Technician
Associate Degree
911 satisfied customers
I am trying to hook up a cctv system.....I have a dvr I bought
I am trying to hook up a cctv system.....I have a dvr I bought with wires.....and I have cameras....I need help figuring out how to hook up the cameras… read more
To-Shay
To-Shay
Electronic Security Engineering
NEB's
34 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x