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Forgot my password how can I reset it. About a year old.

Customer Question
Forgot my password *****...

Forgot my password ***** can I reset it.

Technician's Assistant: What's the make/model of your device? How old is it?

About a year old. LWU3624 is the model number

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

We are trying to use the record feature and the main menu feature come us with a user login. It;s my father in laws system and I am trying to set it up for him but he doesnt' remember the password. please helkp reset.

Technician's Assistant: Anything else you want the Security Expert to know before I connect you?

Just reset is needed so we can use all the featjures needed. Thank you

Submitted: 7 months ago.Category: Home Security Systems
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Answered in 9 hours by:
10/1/2017
Electronics Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 19,966
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 7 months ago

If the password ***** ***** know then you will need to contact Lorex Technical Support for a password *****

For security reasons, passwords cannot be reset using the online support system.

You can contact Lorex Technical Support at:

https://www.lorextechnology.com/contactUs/

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Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 19,966
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Experience: Over 16 years of experience installing and repairing electronics.

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