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What should I do with a Nest Cam that is running fine and…

Customer Question
What should I do with...
What should I do with a Nest Cam that is running fine and connected to WiFi and currently streams video on its app, but for some reason I can not connect it with Wink app following its instructions?I just don’t know why it won’t connect. My ring components connects without issue to my new Wink hub.What is likely the cause of the problem?
Submitted: 10 months ago.Category: Home Security Systems
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Answered in 30 minutes by:
9/28/2017
Electronics Technician: Benjamin Larson, Customer Service replied 10 months ago
Benjamin Larson
Benjamin Larson, Customer Service
Category: Home Security Systems
Satisfied Customers: 115
Experience: Software Development Engineer
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Hi, I'm Benjamin. Welcome to our site. I'm reviewing your question now and I'll reply with more details ASAP.

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Electronics Technician: Benjamin Larson, Customer Service replied 10 months ago

Wink 1 or Wink 2?

What directions have you followed and where did you experience the issue? I've got a lot of smarthome devices and sometimes they can be tricky.

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Customer reply replied 10 months ago
All of them though the issue is after I press the accept button in which it gives me message saying its taking longer than usual. The nest app is already set up and streaming.
Electronics Technician: Benjamin Larson, Customer Service replied 10 months ago

So you have both a Wink 1 and a Wink 2 hub? Are you using both at once?

What else is connected to your Wink device? You said ring components?

Are you using the wink app on your phone?

I have a Wink 1 and a Nest at home, I'll try to duplicate your issue and see if I can troubleshoot what you are experiencing - can you give me the general process of what you did where you are seeing the error? It sounds like maybe a network issue at this point, but I want to do more research to understand.

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Customer reply replied 10 months ago
I have Ring connected.I asked Wink.com and shut down and restarted both the Wink app and the nest app and successfully connected the nest to the Ring later. I guess this is a glitch in the app system.
Customer reply replied 10 months ago
Sorry: to answer your first question: I just bought a wink hub 2. (I do not have a wink 1).
Customer reply replied 10 months ago
connected via Ethernet cable to the router.
Electronics Technician: Benjamin Larson, Customer Service replied 10 months ago

Okay, so I looked and I actually don't have my wink hub setup yet, but I have the Nest Cam and Wink app working. The documentation also shows that you pair the nest and wink together via the Wink app. You "add" the nest cam via the app. Did you try doing that?

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