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We bought this house over a year ago with the security

Customer Question
We bought this house...

We bought this house over a year ago with the security system. We didn't get the security code from the pervious owners and I pushed some buttons and the alarm went off. How do I stop it?

Technician's Assistant: What's the make/model of your device? How old is it?

GE networx I don't know the age

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just pushed some buttons and it went off just now. How do I turn it off?

Submitted: 11 months ago.Category: Home Security Systems
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Customer reply replied 11 months ago
I need to know how to reset the code when you don't have original.
Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 day by:
9/19/2017
Electronics Technician: Pete, Electronic Engineer replied 11 months ago
Pete
Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 20,627
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 11 months ago

You will need to enter the code to stop the alarm.

If you don't know the code then your only other option is to have the alarm system disabled by removing the power supply and backup battery.

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Customer reply replied 11 months ago
We've done that and still aren't able to turn power on without alarm sounding.
Electronics Technician: Pete, Electronic Engineer replied 11 months ago

Have you removed all backup batteries? There is sometimes one in the loft or the bell housing.

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Customer reply replied 11 months ago
We got power off to the alarm and it went off. How can I arm the security system without the security code?
Electronics Technician: Pete, Electronic Engineer replied 11 months ago

It isn't possible to arm or disarm the system without the security code.

You can disable the system or have an installer reconfigure it.

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