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I have a Vizio soundbar (model # SB3851-DO) It plays through…

Customer Question
I have a Vizio...

I have a Vizio soundbar (model # SB3851-DO) It plays through my TV but not when I play a DVD. The soundbar is routed through my cable box. What do I need to do to have the sound from a DVD go through the soundbar?

Technician's Assistant: What is the exact make and model of your tv? And how long has this been an issue?

It is a Sony Bravia (model KDL-55EX640). I just hooked up the DVD player. I have been using the soundbar for several months.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV menu works. The DVD player is the only other thing I have hooked up. Do I need to run a cable from the DVD player to the soundbar also? It is currently going directly to the TV.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just hooked up the player two days ago. The soundbar works great with the TV.

Submitted: 9 months ago.Category: Home Security Systems
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Answered in 4 minutes by:
9/14/2017
Electronics Technician: Anthony_Infotech, Technician replied 9 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: Home Security Systems
Satisfied Customers: 16,096
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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Electronics Technician: Anthony_Infotech, Technician replied 9 months ago

Can you let me know what way you have this connected please and what leads?begin with the TV

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Customer reply replied 9 months ago
DVD - audio and video out to audio and video in to tv. Soundbar - digital optical and coaxial cable in to the same out on cable box.
Electronics Technician: Anthony_Infotech, Technician replied 9 months ago

Soundbar - digital optical and coaxial cable in to the same out on cable box.

Can you be more specific about the above is the digital optical from the TV?or the box?

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Electronics Technician: Anthony_Infotech, Technician replied 9 months ago

As much accurate info on this please

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Customer reply replied 9 months ago
Digital and coaxial cable goes from sound bar to cable box. I have a HDMI cable going from cable box to TV.
Electronics Technician: Anthony_Infotech, Technician replied 9 months ago

Try connecting the digital optical cable from the TV to the sound bar,let me know how that goes

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Customer reply replied 9 months ago
Ok. I might not get back to you until tomorrow though. I have to be
somewhere at six.
Electronics Technician: Anthony_Infotech, Technician replied 9 months ago

OK let me know it should work that way you have not got the DVD in the loop,it wil be when youdo that

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Electronics Technician: Anthony_Infotech, Technician replied 9 months ago

One thing that may happen is you may get lip sync issues but its not likely but could happen let me know anyhow

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