How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 18126
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Home Security Systems Question Here...
Pete is online now
A new question is answered every 9 seconds

It froze in lock position I guess I was in and out of it a

Customer Question

it froze in lock position I guess I was in and out of it a lot today and then lockup. no extra key on this and it is locked down on concrete and I need a pass key I guess..
JA: What's the make/model of your device? How old is it?
Customer: don't know model it is keypad entry and it is about 4 yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just this time have not tried any troubleshooting ???
JA: Anything else you want the Security Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Home Security Systems
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

Can you see a make or model name or number anywhere on the keypad or the system?

Can you attach a photo of the keypad?

Customer: replied 1 month ago.
model 2072 I think what happened ws battery went dead.
Expert:  Pete replied 1 month ago.

What is showing on the display?

Have you tried replacing the battery?