How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Home Security Systems
Satisfied Customers: 11203
Experience:  8+ years of professional experience
13568747
Type Your Home Security Systems Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Tried to fix by disconnecting battery in control box but

Customer Question

Tried to fix by disconnecting battery in control box but still going off every hour
JA: Who makes your safe or home security system?
Customer: Eurosec
JA: What have you tried so far with your home security system?
Customer: Disconnecting battery
JA: Anything else you want the security expert to know before I connect you?
Customer: Just want to turn off completely for tonight and fix in morning
Submitted: 2 months ago.
Category: Home Security Systems
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

I'm sorry to hear about the problem. It sounds very severe and bothersome.

To turn the system Off, you would need to remove power from it. That may be difficult to do without damaging the system, e.g. by cutting the power wires - these systems are designed to be not-too-easy to disable.

We could approach the problem another way: First of all, disconnecting the battery will add a 'power failure' alert to whatever else is going wrong with the system.

Second, determining what error code is showing on the system when it goes off, could help settle the problem. Tell me any error code you see on the system box, even now, and I will advise you as to what it means and what to do about it.

(Otherwise: cut power wiring to it. It will not be easy to fix, but it will disable it. Alternatively, deprive the klaxon or other 'sounding' device of power, so that it will go off but not make noise. Or, at very least, muffle the klaxon or other sounding device, if you cannot figure out how to disconnect its power. Note that removing batteries will not help - they are only backup batteries in the event of power failure - though if you cut power wires, you will also need to remove the battery after that.)