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Tried to fix by disconnecting battery in control box but…

Customer Question
Tried to fix by...

Tried to fix by disconnecting battery in control box but still going off every hour

Technician's Assistant: Who makes your safe or home security system?

Eurosec

Technician's Assistant: What have you tried so far with your home security system?

Disconnecting battery

Technician's Assistant: Anything else you want the security expert to know before I connect you?

Just want to turn off completely for tonight and fix in morning

Submitted: 9 months ago.Category: Home Security Systems
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Answered in 4 hours by:
8/1/2017
Electronics Technician: Russell H., Service Tech replied 9 months ago
Russell H.
Russell H., Service Tech
Category: Home Security Systems
Satisfied Customers: 12,404
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

I'm sorry to hear about the problem. It sounds very severe and bothersome.

To turn the system Off, you would need to remove power from it. That may be difficult to do without damaging the system, e.g. by cutting the power wires - these systems are designed to be not-too-easy to disable.

We could approach the problem another way: First of all, disconnecting the battery will add a 'power failure' alert to whatever else is going wrong with the system.

Second, determining what error code is showing on the system when it goes off, could help settle the problem. Tell me any error code you see on the system box, even now, and I will advise you as to what it means and what to do about it.

(Otherwise: cut power wiring to it. It will not be easy to fix, but it will disable it. Alternatively, deprive the klaxon or other 'sounding' device of power, so that it will go off but not make noise. Or, at very least, muffle the klaxon or other sounding device, if you cannot figure out how to disconnect its power. Note that removing batteries will not help - they are only backup batteries in the event of power failure - though if you cut power wires, you will also need to remove the battery after that.)

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Russell H.
Russell H.
Russell H., Service Tech
Category: Home Security Systems
Satisfied Customers: 12,404
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Experience: 8+ years of professional experience

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