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To-Shay
To-Shay, Electronic Security Engineering
Category: Home Security Systems
Satisfied Customers: 34
Experience:  Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma
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How i can reset my admin passowrd. Dvr itself. This is new.

Customer Question

Hi
JA: Hi. How can I help?
Customer: how i can reset my admin passowrd.
JA: Are you trying to access your DVR using a computer, or on the DVR itself?
Customer: dvr itself
JA: Did you buy your DVR new or did you receive it secondhand? Do you have an email address on file for your DVR?
Customer: this is new
JA: Anything else you want the security expert to know before I connect you?
Customer: yes i want to know also how i can delete recorded things and i want to do start new recordding and have to clear old recorded which is 5 days
Submitted: 2 months ago.
Category: Home Security Systems
Expert:  Jason Jones replied 2 months ago.

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

What is the brand and model name of your DVR?

I will be standing by, looking forward to your response.
Thank you,
Jason

Customer: replied 2 months ago.
lorex
Expert:  Jason Jones replied 2 months ago.

What is the model name of your Lorex branded item?

Customer: replied 2 months ago.
ok
Expert:  Jason Jones replied 2 months ago.

What is the model name of your Lorex branded item?

Customer: replied 2 months ago.
whats going on?
Customer: replied 2 months ago.
can you tell me what i should do now , am not getting your phone or live chat
Expert:  Jason Jones replied 2 months ago.

This is the Live Chat. I asked you twice for the model name of your Lorex device.

I see that you want to speak on the phone, which I cannot do right now. I will opt out and allow someone else to call you.

Customer: replied 2 months ago.
Please stop it
Customer: replied 2 months ago.
if you give me your phone number , i will call you
Expert:  crash2199 replied 2 months ago.

I apologize that you had to wait a long time for help.

Do you still need help with your issue?