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Richard, Customer Service
Category: Home Security Systems
Satisfied Customers: 36526
Experience:  Over 20 years fixing Electronically devices
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Trying to reset the password (I forgot) on the DVR for Swann

Customer Question

Trying to reset the password (I forgot) on the DVR for Swann Alpha Series. I have tried entering the MAC address in the DVR password ***** that is supposed to reboot, but the DVR just throws and error of wrong password. I am in the menu, not setup wizard for this (all per website info).
JA: What's the make/model of your device? How old is it?
Customer: New. Swann is manufacturer. I think the model is DVR8-1525
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since I forgot the password.
JA: Anything else you want the security expert to know before I connect you?
Customer: Guess not.
Submitted: 6 months ago.
Category: Home Security Systems
Expert:  Rusty replied 6 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 6 months ago.

Do you still need help with this?

Customer: replied 6 months ago.
Expert:  Rusty replied 6 months ago.

Since these are built for security, and rely solely on the password, I'll have to have you call this number to verify ownership. 1800(###) ###-#### They should be able to help you get into your system.

Customer: replied 6 months ago.
I assume that is Swann's technical service number which I have. They are not open for the US until this afternoon.
Customer: replied 6 months ago.
Was hoping for a work-around, but apparently is none when their online instructions don't work.
Expert:  Rusty replied 6 months ago.

It's a security code so that people can't break in and delete the footage. Even taking the backup battery out for a bit doesn't work on these machines. You'll have to talk to them directly so they can verify ownership.

Customer: replied 6 months ago.
Expert:  Richard replied 6 months ago.

Hi there and welcome

When you get the error do you see an error code? If so please tell me it