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Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 17655
Experience:  Over 16 years of experience installing and repairing electronics.
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My DVR will not record which is a real problem for me. I

Customer Question

My DVR will not record which is a real problem for me. I have made several calls and waited for call backs that have not happened. I am pretty frustrated.
JA: What's the make/model of your device? How old is it?
Customer: Hold on I am looking. I know it is 8 cameras. It says it is an ECO4 960H. Does that help?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Over 6 months. I can live view but it won't record.
JA: Anything else you want the security expert to know before I connect you?
Customer: Do you need the device ID?
Submitted: 7 months ago.
Category: Home Security Systems
Expert:  Pete replied 7 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 7 months ago.

If the DVR will not record then the hard drive may be faulty.

First check that the hard drive is securely attached and in place.

If it is, then you will need to try fitting a replacement hard drive - you can use any equivalent har ddrive.

Let me know if I can be of any further assistance at all.

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Expert:  Pete replied 7 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.