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Michael Hannigan
Michael Hannigan, Engineer
Category: Home Security Systems
Satisfied Customers: 11865
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
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Just purchased to Arlo HD seurity 6-cam mix kit. Husband set

Customer Question

just purchased to Arlo HD seurity 6-cam mix kit. Husband set up to use with his cell phone which is never on and would like to change to my cell phone. Unfortunately, he attempted to change to my phone with different email and password ***** now cannot access at all. Need help please! Joe/***** *****
JA: When did you last reset your username and password?
Customer: 10 - 20 minutes ago
JA: What happened right before this popped up?
Customer: He said nothing, was just attempting to change email and PW and then this popped up
JA: What troubleshooting have you tried?
Customer: Has just gone back and and tr
JA: Anything else you want the network expert to know before I connect you?
Customer: no but if can't get resolved, will have to pack up and return. Thanks
Submitted: 9 months ago.
Category: Home Security Systems
Expert:  Michael Hannigan replied 9 months ago.

Hello. My name is Michael. I can help you with your question.

Have you tried resetting your password ***** access the account and then accessing the account to change the information?

Mike