How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask To-Shay Your Own Question
To-Shay, Electronic Security Engineering
Category: Home Security Systems
Satisfied Customers: 34
Experience:  Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma
Type Your Home Security Systems Question Here...
To-Shay is online now
A new question is answered every 9 seconds

I'm pretty sure I need to reformat my hard drive but I can't

Customer Question

I'm pretty sure I need to reformat my hard drive but I can't access the menu option that allows me to do just locks up.
JA: What's the make/model of your device? How old is it?
Customer: It's an older LH010 series, four camera
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've tried powering off the system,connecting the mouse to both the front and rear usb ports, no luck. I can access all of the other menu options.
JA: Anything else you want the security expert to know before I connect you?
Customer: The HDD light is on and the system keeps beeping. It has never been connected to the internet.
Submitted: 10 months ago.
Category: Home Security Systems
Expert:  Richard replied 10 months ago.

Hi there and welcome

Is it still recording onto the hard drive? Or it is not doing this either?

Please let me know.