How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Customer Service
Category: Home Security Systems
Satisfied Customers: 36526
Experience:  Over 20 years fixing Electronically devices
Type Your Home Security Systems Question Here...
Richard is online now
A new question is answered every 9 seconds

I can't login to my Main menu...i put in the default

Customer Question

i can't login to my Main menu...i put in the default password ***** i get password *****
Submitted: 8 months ago.
Category: Home Security Systems
Customer: replied 8 months ago.
I have a Lorex LH030 eco blackbox 3 series....
Expert:  Richard replied 8 months ago.

Hi there and welcome

this is centrally managed so the passwords can be reset remotely but for privacy and security reasons you need to call to do this.

Please call(###) ###-####/p>

Once verified over the phone, you can then have the password *****

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 8 months ago.
no one there
Expert:  Richard replied 8 months ago.

it is a 24/7 hotline for this, let me check it now, one moment

Expert:  Richard replied 8 months ago.

ok, they have reduced their opening times, you will need to wait till 9am to call them

Customer: replied 8 months ago.
i have been trying sence 8:oo till now
Expert:  Richard replied 8 months ago.

ok, I am sorry about that. The lines only open then though, you will need to wait until they have opened to do this sorry.

Customer: replied 8 months ago.
do i get a refund
Customer: replied 8 months ago.
what do I do
Customer: replied 8 months ago.
8 hours and i can't get this problem solved now I have to wait another 5 hours