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Richard, Customer Service
Category: Home Security Systems
Satisfied Customers: 36526
Experience:  Over 20 years fixing Electronically devices
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I can not get my camera on line. its a lw2760. It was

Customer Question

I can not get my camera on line. its a lw2760. It was working fine yesterday. I have an I-phone
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: lw2670
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i just got it started yesterday it tells me its off live i tried to reload it and the app tells me camera already exist
JA: Anything else you want the security expert to know before I connect you?
Customer: i turned it on and restarted it
Submitted: 8 months ago.
Category: Home Security Systems
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you remove the power to the camera and your wifi router and wait 5 minutes

Connect the power to your wifi router and wait 5 minutes

then connect the power to the camera and wait 5 minutes

then on the iPhone, hold the home and power buttons for about 10 seconds until you see the apple logo then release.

Let the phone restart and tell me if you now can view the camera please.