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Greg A.
Greg A., Engineer
Category: Home Security Systems
Satisfied Customers: 8788
Experience:  Engineer / Consultant
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I have a brand new x10 Pro. the controller will work on the

Customer Question

I have a brand new x10 Pro. the controller will work on the modules when they are plugged into the same outlet, but will not work at all when distributed throughout the house at all.
JA: What's the make/model of your device? How old is it?
Customer: x10 xPMT4LCD64-Event M....r(PRO Version of MT13A) New
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just tried to install it today my old one would not work!
JA: Anything else you want the security expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Home Security Systems
Expert:  Greg A. replied 9 months ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you may be having with this system.

In order to help with this issue, may I ask for a few more details such as:

1) What components are installed - in various locations around the house?

2) Did you "old" control EVER work - even when connected to the same outlet as one of the other components?

3) Have you tried MOVING the NEW controller to the same room as another component - to see if it will work there?

4) What is the approximate square footage of the house where these components are installed?

Thanks

Customer: replied 9 months ago.
1 Lights
2 it was 13 years old and just wore out but it worked for 12 years
3 yes but it only worked if was within 3 feet of outlet
4 1800 sg ft, but the controller isn't more than 30 ft from any of the modules
Expert:  Greg A. replied 9 months ago.

Hi again and thanks for that information.

Can I assume the NEW controller was put in the exact same location as the OLD controller?

Customer: replied 9 months ago.
Expert:  Greg A. replied 9 months ago.

OK - a couple of more questions:

1) WHERE was this NEW controller purchased from?

2) Have ANY "appliances" or lighting been added or moved or serviced - since the OLD controller failed and this new one was installed?

I only ask because the X10 signals are highly effected by ANY "noise" on the power lines.

Thanks

Customer: replied 9 months ago.
1 directly from you or Amazon
2 no appliances added, moved, serviced or altered
I t doesn't seem to matter where I spot the controller, it operates just as sporadic.
Expert:  Greg A. replied 9 months ago.

OK - since the new controller is "sporadic" regardless of location, we must assume that it is a weak or marginal unit. And if it was me, and if the controller was purchased through Amazon, especially recently, I would return the unit for an exchange (replacement) unit.

Amazon is pretty good with returns/exchanges - as long as they have the replacement units "in stock" (or in the warehouse).

NOTE: I have a link to this particular controller on Amazon - as an example only - to show that they do appear to be "in stock".

http://amzn.to/2eRT1WC

I don't know if that is the same "seller", as often the seller changes based on where you are in relation to the closest warehouse.

Please let me know what you find or if you have any more questions.

Thanks, ***** *****

(im)

Expert:  Greg A. replied 9 months ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)