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Russell H.
Russell H., Service Tech
Category: Home Security Systems
Satisfied Customers: 11046
Experience:  8+ years of professional experience
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I have an ADT Safewatch 2000 pro that has dead keys, ADT

Customer Question

I have an ADT Safewatch 2000 pro that has dead keys
JA: What's the make/model of your device? How old is it?
Customer: ADT Safewatch 2000 - at least 19 yesrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: say HOT DOG
JA: Anything else you want the security expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Home Security Systems
Expert:  Russell H. replied 10 months ago.

Hello! Thank you for contacting; I am Russell H., an Expert here at, and I will do what I can to answer your question as well as it can

be answered.

If a keypad has some keys that do not respond, and the keypad is 19 years old, the best thing to do (before replacing the keypad!) is, to obtain some Electronic Contact Cleaner spray from a good hardware store, or an electronics supply house.

Spray a bit into the cracks around the dead keys ... not too much.

Wait overnight before trying those keys again.

If that doesn't help, the keys are dead indeed for whatever reason, and replacement of the keypad module of the keypad unit - at very least - is the advisable procedure.

If this isn't a complete answer to your question, then please reply, and let me know, and I will fill in any missing details etc.


Customer: replied 10 months ago.
Sir - these keypads have a plastic membrane underneath the keys. Were one to squirt some contact cleaner around the keys how would it permeate the the membrane to interact with the electrical contacts? The question is: What units can be used to replace an ADT Labeled Safewatch 2000 unit.
Expert:  Russell H. replied 10 months ago.

OK, that makes sense. I'm looking up compatibilities etc.

Expert:  Russell H. replied 10 months ago.

A Honeywell 6160 supposedly will replace that keypad best, ***** ***** trouble.

Here's two sources for a replacement:,true&chn=ps&lpid=82,82


The price range for these two would be best described briefly and competitively low... other sources' prices are higher for sure, to some extent.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.