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Rusty, Customer Service
Category: Home Security Systems
Satisfied Customers: 5905
Experience:  Over 20 years electronics experience. How may I help you today?
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My adt gateway doesn't work after moving it across the room

Customer Question

my adt gateway doesn't work after moving it across the room from the computer, what's not connected?
Submitted: 1 year ago.
Category: Home Security Systems
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What is the model number of the Gateway computer?

Customer: replied 1 year ago.
computer is an imac, the gateway is an adt security device
Customer: replied 1 year ago.
adt home security. this device allows me to turn on/off alarm system
Customer: replied 1 year ago.
remotely w my iphone
Expert:  Michelle replied 1 year ago.

i am sorry but i would not have the expertise with handling alarm systems. i will opt out and open this question to my fellow experts and they will guide you

Expert:  Rusty replied 1 year ago.

Hello, my name is Rusty. Do you still need help with this?

Customer: replied 1 year ago.
Have cable router, airport express (wireless internet) and ADT gateway (to access security system on cell). The cable router has one Ethernet connection which I have airport plugged into; the gateway is plugged into the airport; problem is, something May have disconnected when I move these? I talked to ADT Co. Today-no help, they claim I must have just ADT connected to router which would leave me without internet. Can't remember how these were connected or what's missing?!
Help ��
Expert:  Rusty replied 1 year ago.

Can you take a picture of the connections and send them to me? It sounds like something is wired incorrectly. A picture will tell me a lot.

Customer: replied 1 year ago.
Sent photos
Expert:  Rusty replied 1 year ago.

Ok, perfect. Now I need to know what the labels say where they are plugged in. Both the modem and the gateway please. This is the important part.

Expert:  Rusty replied 1 year ago.


Customer: replied 1 year ago.
Thanks Rusty, I figured it out already; the wan not connected to modem and lan not connected to gateway of Adt they were switched), once i did that the key was to unplug every thing & re-plug in order (modem,airport then gateway)- now its working. Thanks for your time & help:)