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Jason Jones
Jason Jones, Technician
Category: Home Security Systems
Satisfied Customers: 16647
Experience:  Installation of several types of systems.
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I need an upgrade on firmware how do I get one

Customer Question

I need an upgrade on firmware how do I get one
Submitted: 1 year ago.
Category: Home Security Systems
Expert:  Jason Jones replied 1 year ago.

Hello,
I am the person that will be helping you today.

May I ask for the brand and model name of the device that you wish to upgrade the firmware on?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
q see QT 426 h.264DVR
Expert:  Jason Jones replied 1 year ago.

If the firmware is installed incorrectly, you will 'brick' your device, which means that it will be made useless. I will start typing the instructions for you now. If you wish, I can remote into your system and do this for you. Please, let me know if you would like for me to remote in and do this for you.

Expert:  Jason Jones replied 1 year ago.

Instructions for upgrading firmware:
- Click the following link and save that file: http://tinyurl.com/zl3zex9

- The file that was downloaded is a zip-compressed file. You will need to extract those files into a folder. Once the files are extracted, put all the files on a blank usb flash drive.

The instructions for doing all of this are a bit complicated. The instructions are all explained on the following page: https://qsee.custhelp.com/app/answers/detail/a_id/1845

I look forward to hearing your feedback concerning whether or not your problem is fixed.

I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.

I will be standing by,
Jason

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