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Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 17917
Experience:  Over 16 years of experience installing and repairing electronics.
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My wife can't get logged in as admin. The password was never

Customer Question

My wife can't get logged in as admin. The password ***** never changed from the default but now she gets an invalid password ***** How do we do a hard reset on the swdvr-81500h?
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Home-Security Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I just did. i need to do a hard reset on a swdvr-81500h
JA: Is there anything else the Home-Security Technician should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Home-Security Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Home Security Systems
Expert:  Pete replied 1 year ago.

Hi there,

The reset method is:
1) Remove the power supply, then Remove cover on unit.
2) Remove the "button battery" , about the size of a quarter on the main board
3) PUSH AND HOLD THE POWER BUTTON for about 15 seconds WITH the battery OUT.
4) With the BATTERY OUT Using a short piece of wire or a paper clip, SHORT OUT the battery terminals on the circuit board for 30 seconds to drain the system's capacitors
5) Re install the button battery and turn unit ON.

This *should * reset the DVR to factory admin settings.
*IF this does NOT reset, you would need to return to Swan to have the EEPROM reset/replaced to regain full function.