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Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 17397
Experience:  Over 16 years of experience installing and repairing electronics.
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Ive lost my password ***** you help JA: Sometimes things

Customer Question

hi ive lost my password ***** you help
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Home-Security Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: trying to retreve video footage
JA: Anything else I can tell the Home-Security Technician before I connect you two?
Customer: no my contact number is *****
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Home-Security Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Home Security Systems
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
hi there my phone number is ***** 610337
Customer: replied 1 year ago.
still waiting on a phone call been longer than 10 mins
Expert:  Pete replied 1 year ago.
Hi there,Sorry for the delay.Could you please let us know the make and model number of the system so we can advise you further?
Customer: replied 1 year ago.
Expert:  Pete replied 1 year ago.
With the Alien Hero DVR, if you haev changed the default password ***** forgotten it then the DVR will need to be returned to Alien through your local dealer to be reset as it is not possible for you to carry out the reset yourself without specialist equipment.

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