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Pete
Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 17338
Experience:  Over 16 years of experience installing and repairing electronics.
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Trying to pull up one camera of the two that i have ,when i

Customer Question

trying to pull up one camera of the two that i have ,when i click on it , i then receive both pictures. I then pick the camera that i want to view.At that point, the camera i picked goes away and i get a message saying " Unfortunately Home Network has stopped "
I checked with my cell carried and he said it was the network.
Submitted: 1 year ago.
Category: Home Security Systems
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 1 year ago.

Hi Joe,

There may be an IP address conflict. If you haven't already done so, try restarting all home network equipment, including your router.

Let me know if that works?

Customer: replied 1 year ago.
I tried all that , nothing works ,it keeps telling me the system has stopped .
Expert:  Pete replied 1 year ago.

Ok, can you please try clearing the cache on your mobile device, then try accessing it again and let me know if it works normally?