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We have had Mr. SANDLESS. Out of Kuttawa, do our hardwood…

We have had Mr...

We have had Mr. SANDLESS

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Out of Kuttawa, Ky do our hardwood floors. They used a poly blend top coat to finish it. It has been done 2 weeks and is still sticky to walk on even with socks, can't even push a mop on it. Could you help with recommendations,

Contractor's Assistant: Have you talked to a construction professional about the floor?

We have only contacted them. They sat that's the way it's suppose to be with the poly top coat. I can't imagine it is suppose to be sticky to walk on.

Contractor's Assistant: Do you plan on doing the work yourself?

Not really. We were hoping they would make it right but they keep saying it's suppose to be that way. Just needing some advice about it.

Contractor's Assistant: Anything else we should know to help you best?

The only other thing, it was all over the molding, not finished in the corners and they said that was normal along with the sticky part...

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Answered in 30 minutes by:
4/3/2018
David Bowden
David Bowden, General Contractor
Category: Home Improvement
Satisfied Customers: 1,208
Experience: Owner at Floridaco
Verified

Hello and welcome to Just Answer… My name is ***** ***** allow me a few moments while I do some research, my recommendation will appear shortly.

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None of what is being said makes logical sense. The reality is top coats usually take a 24-48Hrs to cure depending on humidity and temperature (70* being in the ideal range). For the top coat to still be sticky suggests that it was not compatible with whatever is under it or the product itself has had some type of chemical breakdown. If they used a 2 part product most likely the proportions were not correct and that is why you have an uncured floor.

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You will need to try and have a supervisor or manager visit to determine a corrective action, otherwise you will need to consider legal steps to getting the matter resolved.

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Customer reply replied 3 months ago
We had the owner of the company come look at it. He said is wasn't suppose to be like a new floor it was just a color to put over the old wood to look better. We are at the end of the road at what to do.

Did you sign a contract? Is this flooring company licensed?

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Customer reply replied 3 months ago
sir they are licensed and we signed a contract.

Can you upload a copy of the contract so I can review it?

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Customer reply replied 3 months ago
I can in the morning, it's at my work. Would that be ok.

Perfect...

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Customer reply replied 3 months ago
I sure will. Thank you

I would also like to see a few clear photos of the problem areas.

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Customer reply replied 3 months ago
Sure I will get those to.

Do you still owe any money for this job?

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Customer reply replied 3 months ago
No sir. It's paid in full $1100.00.

Okay

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Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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Customer reply replied 3 months ago
sir I do but when we met the other day with the owner if the company I left the contract at my daughters and haven't been able to get out there and pick it up to send you. Sorry I hadn't let you know.

Okay... do you think you will be able to forward it over the weekend?

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Customer reply replied 3 months ago
I'm sure going to try. Maybe I can get it tomorrow

Sounds good;

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Hello... I would very much appreciate if you can take a few moments and reply to this email and let me know if you still require assistance, or should I proceed forward to closing out this question since it has been open for so long.

Thank you,

Dave

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Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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I was reviewing my open questions list and noticed this one has not been answered or replied to. Did you still need help with it or should it go back to customer service for proper processing?

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Customer reply replied 2 months ago
We still need help. Have been very sick. I will do my best to get the pictures to you in the next few days. It is now wearing off the floor.

Okay thanks for the reply, hope everyone feels better.

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Customer reply replied 2 months ago
Thank you.

No problem...

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Customer reply replied 2 months ago
Here are some pictures of the floors
Customer reply replied 2 months ago
I don't think that's a picture of the floors.lol
Customer reply replied 2 months ago
This is the pictures of the floors now.
FullSizeR_2.jpgFullSiz...jpgFullSizeR_3.jpgFullSiz...jpgFullSizeR_4.jpgFullSiz...jpgFullSizeR_5.jpgFullSiz...jpgFullSizeR_6.jpgFullSiz...jpgFullSizeR_7.jpgFullSiz...jpgFullSizeR_8.jpgFullSiz...jpgFullSizeR_9.jpgFullSiz...jpgIMG_2195.jpgIMG_2195.jpgIMG_2194.jpgIMG_2194.jpgIMG_2193.jpgIMG_2193.jpgFullSizeR.jpgFullSizeR.jpgIMG_2187.jpgIMG_2187.jpgIMG_2184.jpgIMG_2184.jpgIMG_2176.jpgIMG_2176.jpgIMG_2170.jpgIMG_2170.jpg

Are you able to upload the contract?

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Customer reply replied 2 months ago
I will try. I like to have never got these on here.

Okay thanks I will look these over and get back to you tomorrow.

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Customer reply replied 2 months ago
That's good. So sorry it has taken me so long to get it to you, just haven't felt like it. Thank you

I read the 3 pages and have several comments and recommendations I would like to discuss over the phone. Please initiate a phone call request and we can move forward.

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Greetings… Just following up to see if you are able to discuss this over the phone?

Thanks,

Dave

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Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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Hello... I would very much appreciate if you can take a few moments and reply to this email and let me know if you still require assistance, or should I proceed forward to closing out this question since it has been open for so long.

Thank you,

Dave

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Customer reply replied 1 month ago
We have finally gotten this taken care of. I sent all emails to the headquarters and the pictures that I sent to you. They agreed to refund the money and let us get someone else to redo the floors. You have been wonderful in trying to help us. Thank you so much.

Excellent and thanks for letting me know, glad it is working out in your favor.

David Bowden
David Bowden, General Contractor
Category: Home Improvement
Satisfied Customers: 1,208
Experience: Owner at Floridaco
Verified
David Bowden and 87 other Home Improvement Specialists are ready to help you
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Thank you very much for the positive rating, I sincerely ***** ***** If you need further assistance or help with another question, just let me know.

Best,

Dave

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