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I was trying to change the combination, but I locked the key…

Customer Question
I was trying to...

I was trying to change the combination, but I locked the key with the door open and now it won't let me enter a new code

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Last night

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

The lock is engaged put the door is open and the key won't work without a new code

Submitted: 24 days ago.Category: Home Improvement
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Answered in 35 minutes by:
4/2/2018
Home Improvement Expert: Eddie, Home Improvement Contractor replied 24 days ago
Eddie
Eddie, Home Improvement Contractor
Category: Home Improvement
Satisfied Customers: 1,215
Experience: owner of Island Pro-Craft
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Hi do you have the factory code? ........you'll need that to change anything

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Customer reply replied 24 days ago
No. Just that is a Brinks Home Security Safe. Key pad, not dial
Customer reply replied 24 days ago
How would I find out the code?
Home Improvement Expert: Eddie, Home Improvement Contractor replied 24 days ago

so no you don't have the factory code..............could you have written it down and placed it somewhere accessible?............if not you are to have to write the company .......there may be a fee involved

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Customer reply replied 24 days ago
I didn't write it down. It's about 12-15 years old
Home Improvement Expert: Eddie, Home Improvement Contractor replied 24 days ago

do you have your manual?................we could find it there possibly

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Customer reply replied 24 days ago
I do not. I went on line to find out how to change it, but it didn't say not to turn the key to lock before I entered the new code. It's on line how to change the code, but apparently I done know how to ask it this question properly
Customer reply replied 24 days ago
This one has a red button on the inside of the door that you hit, then put in your new password
Home Improvement Expert: Eddie, Home Improvement Contractor replied 24 days ago

yes I have seen them before ............and does yours have the button?

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Home Improvement Expert: Eddie, Home Improvement Contractor replied 24 days ago

and the door is open?

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Customer reply replied 24 days ago
but the lock is engaged so can't close it
Customer reply replied 24 days ago
it's not letting me put in a new code
Customer reply replied 24 days ago
Or taking my old one, because I already hit the red button
Home Improvement Expert: Eddie, Home Improvement Contractor replied 24 days ago

if you could give a shot of WD-40 to those lock bars and moving parts ........we'll see if we can get that reversed

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Customer reply replied 24 days ago
We can try, but it's never not retracted.
Home Improvement Expert: Eddie, Home Improvement Contractor replied 24 days ago

so you haven't been using the safe ?

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Customer reply replied 24 days ago
I use it daily
Home Improvement Expert: Eddie, Home Improvement Contractor replied 24 days ago

so you're saying just now it stayed locked in place

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Customer reply replied 24 days ago
Last night, I hit the red button to put in a new password, and when I was moving the door I also turned the key to lock with the door open. Now it won't take a new code
Home Improvement Expert: Eddie, Home Improvement Contractor replied 24 days ago

we need to retract the locks so you can reset ........close the door ........and recode

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Customer reply replied 24 days ago
Yep. Wd40 did not work
Home Improvement Expert: Eddie, Home Improvement Contractor replied 24 days ago

we can try this too .............hit the red reset ........punch in 1..2..3..4..5..6 .......try the handle see if it is locked ......then punch in those same digits again and see if they retract

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Home Improvement Expert: Eddie, Home Improvement Contractor replied 24 days ago

if not then hold the handle open and tap the locks with a hammer to release a pressure seal and see if that will do it

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Customer reply replied 24 days ago
Still won't unlock.
Customer reply replied 24 days ago
Ok, but FYI…it's a key not a handle
Customer reply replied 24 days ago
Didn't work
Home Improvement Expert: Eddie, Home Improvement Contractor replied 24 days ago

looks like you will have the get the factory code then ................Brinks was bought out by Honeywell here is the number ***-***-****...............you will need the serial.....model and key number ............let me know

thanks

eddie

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Home Improvement Expert: Eddie, Home Improvement Contractor replied 20 days ago

I hope you have found my answers insightful, with content to your satisfaction and would consider a 5 star rating…….My goal is to give you the best experience with Just Answer as possible.… by your rating it would be the only way I can be compensated in facilitating your inquiry.........a deposit for a subscription was made by you but no payment will be forthcoming unless I am rated…..positive feedback and bonuses are always welcomed and appreciated......and I thank you

eddie

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