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I have a tankless water heater. Mater control is show code 4…

I have a tankless...

I have a tankless water heater. Mater control is show code 4 H. What does that mean? I am a widow of 2 years and cannot find the manual

Contractor's Assistant: How long has this been going on? And how severe is the problem?

Well my tankless started acting up when we need to run the water as it was well below freezing. roughly about a month. the codes are 4 H and P 1

Contractor's Assistant: Do you plan on doing the work yourself?

If possible

Contractor's Assistant: Anything else we should know to help you best?

I don't think so.

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Answered in 4 minutes by:
3/9/2018
Rick
Rick, General Contractor
Category: Home Improvement
Satisfied Customers: 24,219
Experience: Licensed construction supervisor with 35+ yrs. experience.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of your situation.

What's the brand and model of your unit?

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Customer reply replied 3 months ago
Rheem UMC117

I'm going to open this up to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.

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David Bowden
David Bowden, General Contractor
Category: Home Improvement
Satisfied Customers: 1,007
Experience: Owner at Floridaco
Verified

The UMC 117 is the model number for the remote, the P1 error code is a low pressure detection message, that might be corrected if the pressure or flow rate is increased. The 4H code is a mystery and it may be specific to the remote in support of the P1 error. I recommend if you are not able to inspect and troubleshoot the water heater any further to contact a qualified service provider to diagnose and repair worn or faulty parts as these water heater are very complex systems.

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Customer reply replied 3 months ago
Thank You

Did you need help locating someone or do you already have a service tech?

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Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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Hello...

I am not sure if you have been receiving my follow up messages regarding this question however, if you would be so kind as to please respond and let me know if the information I provided initially was helpful or if you still require some assistance, I would sincerely ***** ***** that way I can either continue helping you or forward this to customer support for further processing.

Thank you very much,

Dave

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I was reviewing my open questions list and noticed this one has not been answered or replied to. Did you still need help with it or should it go back to customer service for proper processing?

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Hello, I was reviewing my open questions and noticed this one has not been replied too, however I did respond with an answer back on March 09, 2018 and therefore I am wondering if that has resolved the problem you were experiencing. I would greatly appreciate a reply email, so I can complete this open question, or just let me know if you need further assistance, and I can continue to look for another solution.

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Customer reply replied 1 month ago
Thank you. I called someone

Thank you for the reply, and glad all is resolved. In order for the question to close out it requires a rating from you.

One of the goals here at Just Answer, is to provide each customer with the best experience possible and for the experts to earn a 5 Star Rating based on their responses, recommendations, and professionalism, when answering questions. If I have achieved that goal for this question, please take a few moments to rate my service and select the 5 Stars before logging out.

It has been my pleasure providing an answer for you today, however if additional service is needed, please use the reply box to let me know and I will respond back once I have the requested information.

Enjoy the rest of your day,

Dave

David Bowden
David Bowden, General Contractor
Category: Home Improvement
Satisfied Customers: 1,007
Experience: Owner at Floridaco
Verified
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