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I have a heatilator GC300...direct vent, natural gas. I have
I have a heatilator GC300...direct vent, natural gas. I have replaced the controller, pilot assembly and the light switch. Pilot lights...I can get the main burner to come on for about 5 minutes and t… read more
Rick
Rick
Supervisor
25,553 satisfied customers
I have a Heatilator Novus 36" Gas Fireplace around Nov. the
Hello, I have a Heatilator Novus 36" Gas Fireplace around Nov. the pilot went out. I went thru the relighting steps but it will not relight. When I hold the pilot knob in to lite it I thought I should… read more
Rick
Rick
Supervisor
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I have heatilator fireplace model #GCDC60E with a Robertshaw
I have heatilator fireplace model #GCDC60E with a Robertshaw control module. This fireplace is a direct electric ignition unit. When I turn on the fireplace, the fire lights, the ignitor continues "cl… read more
WCohn
WCohn
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I have a heatilator fireplace wont light, natural gas no
I have a heatilator fireplace wont light JA: Just to clarify, what type of fireplace is this? Customer: natural gas no standing polit JA: Do you plan on doing the work yourself? Customer: yes JA: Anyt… read more
Rick
Rick
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We have a heatilator model GNDC36 NAT Built in gas fire place
We have a heatilator model GNDC36 NAT Built in gas fire place with an electric start. The fire went out as well as the pilot and now I can't get it to start.… read more
Jerry
Jerry
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High School or GED
1,904 satisfied customers
Phil, I have a 16 year old Heatilator gas fireplace, model
Phil, I have a 16 year old Heatilator gas fireplace, model no. GNDC36, that I haven't used few years. I want to get it working and upgrade its features. Its a discontinued model by Heatilator. I can g… read more
Rick
Rick
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How to light the burner on a Heatilator gas log fire place.
How to light the burner on a Heatilator gas log fire place. I followed the instructions inside the unit, for relighting the Pilot light & was successful. To light burner, turn knob counter clockwise t… read more
Rick
Rick
Supervisor
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I have a Heatilatpr model GNDH36. My problem is that after
I have a Heatilator model GNDH36. My problem is that after approximately 20 minutes of working fine, the heatilator unit clicks off and the pilot goes out. When the unit is not in use - the pilot stay… read more
jdmeridith
jdmeridith
4 satisfied customers
I am having a problem mintaining the flame in my Heatilator
I am having a problem mintaining the flame in my Heatilator natural gas insert fireplace. The pilot behaves normally (three normal size tongues) until I turn on the main gas, then the pilot flame disa… read more
Jerry
Jerry
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High School or GED
1,904 satisfied customers
I have a Heatilator, model #GNBC30 non-wood burning fireplace
I have a Heatilator, model #GNBC30 non-wood burning fireplace & it work sporadically. It has a wall switch that fires it up sometimes after flipping it a few times or waiting awhile with it in the off… read more
Dr. Fix-It
Dr. Fix-It
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369 satisfied customers
I have and old heatilator direct vent gas fireplace. It looks
I have and old heatilator direct vent gas fireplace. It looks dated because it came with a screen that covered the flat glass panel that seals the unit. I have taken the screen off but the glass is re… read more
Dennis M. Smith
Dennis M. Smith
Retired
Bachelor Degree
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Have a heatilator gas fireplace which wont ignite. The pilot
Have a heatilator gas fireplace which won't ignite. The pilot light is on and the digital thermostat on the wall is working--clicks and says "heat on" when we ask it to draw heat. Fireplace doesn't ig… read more
Jerry
Jerry
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High School or GED
1,904 satisfied customers
I have a Heatilator natural gas fireplace (model GCDC36E) that
I have a Heatilator natural gas fireplace (model GCDC36E) that always used to light without fail. Over the past week or so when I flip the light switch on you can hear the electronic ignitor tick and … read more
Jerry
Jerry
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High School or GED
1,904 satisfied customers
When I turn on the electrical switch to my heatilator fireplace,
When I turn on the electrical switch to my heatilator fireplace, it lights and burns for a few minutes and then the flames goes out even through the pilot remains lit. If I flip the switch off and the… read more
Jerry
Jerry
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High School or GED
1,904 satisfied customers
we have a gas heatilator fireplace. We are having a problem
we have a gas heatilator fireplace. We are having a problem with no gas flow to the pilot light. We have gas. We just can't get it to the pilot.… read more
Charles
Charles
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1,456 satisfied customers
I have a heatilator gas fireplace and a heat and glo remote.
I have a heatilator gas fireplace and a heat and glo remote. The pilot on the fireplace has been shut off, and now I am trying to turn the fireplace back on. I followed the instructions under the fire… read more
wkingkick
wkingkick
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Bachelor's Degree
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I have a Heatilator LP vented fireplace installed in 1996.
I have a Heatilator LP vented fireplace installed in 1996. Serial #107395. Model G7600(#. The pilot light went out last spring. I cannot get it relighted for the winter season. The LP and fireplace de… read more
Jerry
Jerry
Plumber
High School or GED
1,904 satisfied customers
I have a gas log fireplace and the pilot light went out during
I have a gas log fireplace and the pilot light went out during the night. I am concerned as I had to leave for work and did't have time to try and light it again. The last time this happened; the log … read more
Rick
Rick
Supervisor
25,553 satisfied customers
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