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Can't get unit to lite up. Do you have service men

Customer Question
Can't get unit to...

Can't get unit to lite up . Do you have service men available?

Contractor's Assistant: Did you double-check the thermostat? And what about the unit's filters?

What about the termastat?

Contractor's Assistant: Do you plan on doing the work yourself?

I could try.

Contractor's Assistant: Anything else we should know to help you best?

It started twice this week, now it won't.

Submitted: 7 months ago.Category: Home Improvement
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Answered in 12 minutes by:
12/10/2017
Home Improvement Expert: David Bowden, General Contractor replied 7 months ago
David Bowden
David Bowden, General Contractor
Category: Home Improvement
Satisfied Customers: 1,208
Experience: Owner at Floridaco
Verified

C​an you describe the problem you are having and also provide a zip code?

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Home Improvement Expert: David Bowden, General Contractor replied 7 months ago

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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Home Improvement Expert: David Bowden, General Contractor replied 7 months ago

I was reviewing my open questions list and noticed this one has not been answered or replied to. Did you still need help with it or should it go back to customer service for proper processing?

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Home Improvement Expert: David Bowden, General Contractor replied 7 months ago

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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Home Improvement Expert: David Bowden, General Contractor replied 6 months ago

Hello, I was reviewing my open questions and noticed this one has not been replied too, however I did respond with an answer back on December 10, 2017 and therefore I am wondering if that has resolved the problem you were experiencing. I would greatly appreciate a reply email, so I can complete this open question, or just let me know if you need further assistance, and I can continue to look for another solution.

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Home Improvement Expert: David Bowden, General Contractor replied 6 months ago

Hello...

I am not sure if you have been receiving my follow up messages regarding this question however, if you would be so kind as to please respond and let me know if the information I provided initially was helpful or if you still require some assistance, I would sincerely ***** ***** that way I can either continue helping you or forward this to customer support for further processing.

Thank you very much,

Dave

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Home Improvement Expert: David Bowden, General Contractor replied 6 months ago

Hello... I would very much appreciate if you can take a few moments and reply to this email and let me know if you still require assistance, or should I proceed forward to closing out this question since it has been open for so long.

Thank you,

Dave

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Home Improvement Expert: David Bowden, General Contractor replied 5 months ago

Hello... As part of our continuous follow up procedures, every open question requires it to be closed out once it has gone past a reasonable time, and that the expert has provided an answer that should have helped resolve your question. This can be done simply by completing the 5 Star Rating once it appears. If you still require assistance or have additional questions, you can let the expert know by replying to this posting that you still need their advice and recommendations.

Thank you,

Dave

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Home Improvement Expert: David Bowden, General Contractor replied 5 months ago

I was reviewing my open questions list and noticed this one has not been answered or replied to. Did you still need help with it or should it go back to customer service for proper processing?

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Home Improvement Expert: David Bowden, General Contractor replied 4 months ago

Your assistance is needed... A​s of today this question is almost 90 days old and based on the nature of the problem along with the recommendation that were provided, I would like for us to close out this question, however to do that it requires a rating by you as explained below.

Please note that the rating is only based on the experts attempt to resolve the problem. If you feel a credit or refund is applicable, please contact customer service directly as the experts are not authorized to handle these matters.

One of the goals here at Just Answer, is to provide each customer with the best experience possible and for the experts to earn a 5 Star Rating based on their responses, recommendations, and professionalism, when answering questions. If I have achieved that goal for this question, please take a few moments to rate my service and select the 5 Stars before logging out.

​Thank you very much for your assistance with this, I sincerely ***** *****

Dave

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