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Have an empire gas fireplace pilot is on but cant get the…

Customer Question
Have an empire gas...

Have an empire gas fireplace pilot is on but cant get the fire to light

Contractor's Assistant: Just to clarify, what type of fireplace is this?

Hmmm gas the remote says empire

Contractor's Assistant: Do you plan on doing the work yourself?

Not if it is complicated. wanted to trouble shoot before i called someone

Contractor's Assistant: Anything else we should know to help you best?

Nope pilot on. when i push buttons on remote the red light comes on on remote only two buttons on.off and H/L

Submitted: 8 months ago.Category: Home Improvement
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Answered in 1 minute by:
12/8/2017
Home Improvement Expert: Rick, General Contractor replied 8 months ago
Rick
Rick, General Contractor
Category: Home Improvement
Satisfied Customers: 24,624
Experience: Licensed construction supervisor with 35+ yrs. experience.
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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of your situation.

What is the model number of your unit?

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Customer reply replied 8 months ago
Where do I find that
Home Improvement Expert: Rick, General Contractor replied 8 months ago

Usually on the rating tag near the gas control valve

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Customer reply replied 8 months ago
Rcaf 1031-4
Customer reply replied 8 months ago
Are you there
Home Improvement Expert: Rick, General Contractor replied 8 months ago

That's the remote. I need the fireplace model

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Home Improvement Expert: Rick, General Contractor replied 8 months ago

Have a little patience please! I'm not a machine. I takes time to type and look up specs

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Customer reply replied 8 months ago
Haha
Home Improvement Expert: Rick, General Contractor replied 8 months ago

Waiting on a model number

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Customer reply replied 8 months ago
Don’t know if I can find that
Home Improvement Expert: Rick, General Contractor replied 8 months ago

If you can't find the model number chances are pretty slim you can fix this. Can find the gas control valve?

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Customer reply replied 8 months ago
Nope. I usually just turn it on with remote and the pilot is on as it is now
Home Improvement Expert: Rick, General Contractor replied 8 months ago

I'm sorry you need some basic familiarity with this unit to fix this. It's not as simple as hitting a reset button

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Customer reply replied 8 months ago
Got it
Home Improvement Expert: Rick, General Contractor replied 8 months ago

Good luck with this

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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