Home Improvement

Home improvement questions? Ask a handyman for answers

Ask an Expert,
Get an Answer ASAP!

I have a Genie garage door opener that isn't working

Customer Question
I have a Genie...

I have a Genie garage door opener that isn't working properly. I think that it is the sensor(s). One has no light at all and the other lights up red. How can I tell if it is the sensors and do I need to replace both?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

For a while. I don't know much about garage door openers ( I am a widow), and cannot afford to get someone out to take care of the problem.

Contractor's Assistant: Do you plan on doing the work yourself?

They worked fine and then all of a sudden, they would not work. Stopped immediately and reversed. I checked to make sure nothing was in front of the sensors. I have been manually opening the door or going around to back of house but that is killing my back and getting old.

Contractor's Assistant: Anything else we should know to help you best?

Yes, even though I am 68 and a female, if I can find out how to fix it, I think that I can.

Submitted: 7 months ago.Category: Home Improvement
Show More
Show Less
Ask Your Own Home Improvement Question
Answered in 5 minutes by:
12/1/2017
Home Improvement Expert: Eddie, Home Improvement Contractor replied 7 months ago
Eddie
Eddie, Home Improvement Contractor
Category: Home Improvement
Satisfied Customers: 1,301
Experience: owner of Island Pro-Craft
Verified

Hi if the door is reversing it most likely is the safety sensors .........we are going to start with something simple.................it seems that they are out of line or one or both went south.........you have to try and align them so that you have a steady LED light on both.......it's not like a laser beam but they do have to meet..............so work on that..........loosen and re tighten the brackets if you have to ........to test them at a different range to be sure you can also remove them and bring them closer ……….if you can't get them to stay steady then it probably means you have a bad or loose wire or possibly you'll have to replace them ...........the Home Depot or Lowe’s will carry them for about 40.

Ask Your Own Home Improvement Question
Home Improvement Expert: Eddie, Home Improvement Contractor replied 7 months ago

please let me know

Thanks

eddie

Ask Your Own Home Improvement Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a home improvement expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eddie Your Own Question
Eddie
Eddie
Eddie, Home Improvement Contractor
Category: Home Improvement
Satisfied Customers: 1,301
1,301 Satisfied Customers
Experience: owner of Island Pro-Craft

Eddie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Brian

Brian

Architect

2,153 satisfied customers

Licensed Architect- 17 years, L.E.E.D. AP

The Home Smithy

The Home Smithy

Home Builder

2,084 satisfied customers

#1 Home Improvement Expert 30+ years experience

Steve G.

Steve G.

Handyman

221 satisfied customers

VP of electronic repair company and home theater advisor.

StructuralEng

StructuralEng

Civil Engineer

14 satisfied customers

Licensed Structural Engineer

Eric M. Bright

Eric M. Bright

We Don't Comprehend the Word Can't!

1,734 satisfied customers

I've been been doing things for my clients that others have said cant be done for over a 1/4 Century

Phil

Phil

Mechanical Engineer

711 satisfied customers

Retired contractor, 51 years experience

Martin

Martin

Electrical Engineer

689 satisfied customers

Design, construct, fix and grow stuff around and in the home.

< Previous | Next >

Related Home Improvement Questions
I am trying to figure out what is going on with my garage
I am trying to figure out what is going on with my garage door. Its a typical overhead garage door with a genie door opener. There is oil leaking from it somewhere, I cannot figure how or why, or wher… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have a garage door opener that suddenly thinks its blocked
I have a garage door opener that suddenly thinks it's blocked but isn't and refuses to lower. This problem started about 1 minuted ago and I've not experienced anything similar. It's a genie brand. Th… read more
HomeRepairPro
HomeRepairPro
21 satisfied customers
My Craftsman Garage Door Opener reverses upon triggering.
My Craftsman Garage Door Opener reverses upon triggering. Nothing in the way of the reversing sensor, opens/closes freely on track with motor disconnected. Any clues or things to check for?… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
1/2 hp garage door opener: remotes work when door has not been
1/2 hp garage door opener: remotes work when door has not been opened or closed for at least 5 minutes, but don't work for a shorter period. Remotes also don't work when light is on (goes off after 5 … read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
Genie pro stealth garage door opener The door wont stay closed.
Genie pro stealth garage door opener The door won't stay closed. Closes fully, then reverses Tried to adjust the limit adjustment screw, seems worse. Door now not. Losing fully, but still returns full… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
my garage will open with one touch to allthe openers,but to
my garage will open with one touch to allthe openers,but to close the door i have to hold the button down on all openers until the garage door is completely closed… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
I have a VERY old opener, over 30 yrs., it just began going
I have a VERY old opener, over 30 yrs., it just began going down only when the button is pushed, let up and the door stops, goes up just fine… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
Installed a Genie garage door opener several months ago. Past
Installed a Genie garage door opener several months ago. Past several weeks the remotes are not working, and the door seems to just do what it wants when it wants. I have reprogrammed remotes (they ha… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
Our Genie Pro max garage door opener is not closing. Once
Our Genie Pro max garage door opener is not closing. Once we get it closed, it has no issues going up. The sensors are not blinking. They are steady with one green and one red. It is a 1/2 HP model PM… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
Garage door closes and comes back up immediately. One sensor
Garage door closes and comes back up immediately. One sensor is green and one is red this is a Genie screw drive garage door… read more
House-Doc
House-Doc
General Contractor
Bachelor\u0027s Degree
15 satisfied customers
I have two doors, One having problem closing door. it stops
I have two Garage Doors, One having problem closing door. it stops and reopens some time at a quarter close some at a half way point hit the switch several times before I can get it to close. 2nd door… read more
Eric M. Bright
Eric M. Bright
We Don't Comprehend the Word Can't!
Some Collage
1,734 satisfied customers
I have a Genie garage door opener. It opens the door ok, but
I have a Genie garage door opener. It opens the door ok, but when we close the door, the motor run, the door start run then motor stop; if I continue push the button, the motor run to close, but if I … read more
Eric M. Bright
Eric M. Bright
We Don't Comprehend the Word Can't!
Some Collage
1,734 satisfied customers
I hane a Genie Accelerator door opener. Both remotes stopped
I hane a Genie Accelerator door opener. Both remotes stopped working at the same time. The green statis light is not on, but does come on when unit is plugged in for only a blink. Asy ideas?.… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
I have a Sears 1/2 HP garage door opener. It will not close,
I have a Sears 1/2 HP garage door opener. It will not close, all it does is make a noise for about a second. The green lights are on the bottom where the senors are. I have unplugged it for about 15 m… read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
My garage door will not shut all the time when you use the
My garage door will not shut all the time when you use the key pad or the wall mount. Its temper mental. It will start to close then go back up when it wants to. If you hold the wall mount pad button … read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
Genie garage door opener with the red / green light for detecting
Genie garage door opener with the red / green light for detecting something in way of door closing. Door starts down, abruptly stops & goes back up. Replaced the door sensors and alignment appears to … read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
I have a 1/2 hp garage door opener model 136.53664skt2 and
I have a 1/2 hp garage door opener model 136.53664skt2 and recently the door on the down stroke gets to the bottom and reverses itself automatically. I have tried to adjust both the down force and the… read more
Electrical Doctor
Electrical Doctor
Master Electrician
Associate Degree
8 satisfied customers
Lift Master Garage Opener. Does not work from wall or remote.
Lift Master Garage Opener. Does not work from wall or remote. Has power, you can hear it click twice when you hit the button. Both sensors are glowing.… read more
Electrical Doctor
Electrical Doctor
Master Electrician
Associate Degree
8 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x