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Our Enviro 4 gas fireplace is sooting up big time! The
Our Enviro 4 gas fireplace is sooting up big time! The bricks on the back are black and the glass is turning black and there are marks on the fornt o the bricks on one side. … read more
Jarrett Baker
Jarrett Baker
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My heatilator fireplace keeps going out. Heatilator. If I
my heatilator fireplace keeps going out JA: Just to clarify, what type of fireplace is this? Customer: Heatilator JA: Do you plan on doing the work yourself? Customer: If I can, I'd like to get it wor… read more
Rick
Rick
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Home improvement- fireplace question See attached photo - i
Home improvement- fireplace question See attached photo - i have a Swedish stovetop fireplace with a gas line. Can I convert it so it can be used for both burning wood and as a gas fireplace? (I assum… read more
Rick
Rick
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I have a heatiilator HB421j. this is a gas fireplace. I
I have a heatiilator HB421j. this is a gas fireplace. I believe the auto safety vale is defective. Do I have to replace logs and everything or just the Valve. Valve is about 21 years old. IT doesn't k… read more
Rick
Rick
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My Sure Heat FIREPLACE LOGS have soot on the logs after each
My Sure Heat FIREPLACE LOGS have soot on the logs after each use. If the charred particles get on our flooring, they are difficult to remove and even stain the carpeting. How do I stop my fireplace lo… read more
canuck the pro
canuck the pro
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Hi I have a Marco fireplace 792776D with a gas setup of some
Hi I have a Marco fireplace 792776D with a gas setup of some sort. there doesn't seem to be a pilot light.… read more
Jerry
Jerry
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High School or GED
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my gas fireplace heatilator ANSI Z 2150 or CAN/CGA when turn
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Jerry
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i have a wood burning fireplace i wood like to change it to
i have a wood burning fireplace i wood like to change it to gas logs,what do i need to do this and are they vented?… read more
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I had not used my gas fireplace in 8 years! bECAUSE of this,
I had not used my gas fireplace in 8 years! bECAUSE of this, I had a professional company come out to inspect and teach me how to use it correctly! They removed the logs and went over the frame with a… read more
Patrick
Patrick
Bachelor's Degree
1,269 satisfied customers
I have a Majestic Fireplace Insert that was installed in 1980.
I have a Majestic Fireplace Insert that was installed in 1980. I would like to put gas logs in it now. Is this possible to do? The part number on my invoice was WM36-BRS B.J. Adams 12/11/10… read more
Dennis M. Smith
Dennis M. Smith
Retired
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I have a gas log fireplace and the pilot light went out during
I have a gas log fireplace and the pilot light went out during the night. I am concerned as I had to leave for work and did't have time to try and light it again. The last time this happened; the log … read more
Rick
Rick
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Hi there We have a gas fireplace in our basement that was
Hi there We have a gas fireplace in our basement that was installed 15 years ago, and until yesterday, had never been used. We got the pilot lit and the fireplace turned on and burned without incident… read more
Rick
Rick
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/we moved into a house with a double sided fireplace. There
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my gas fireplace has started burning funny and will go out
my gas fireplace has started burning funny and will go out after awhile including the pilot light. It starts fine but then the flames leave the burner outlet holes and it looks like the fire is on the… read more
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Patrick
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BOUGHT NOT NEW HOUSE AND NOW WANT TO USE GAS FIREPLACE...SHORT
BOUGHT NOT NEW HOUSE AND NOW WANT TO USE GAS FIREPLACE...SHORT INSTRUCTION SHEET INDICATES IT IS ROBERTSHAW MILLIVOLT CONTROL SYSTEM...WE HAVE GAS LINE COMING INTO THE HOME FROM GAS CO. SERVICING WATE… read more
Rick
Rick
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Fake gas fireplace logs turning black due to burning
The fake logs in my gas fireplace appear to have actually burned. There is heavy black residue on one of the logs in a couple of spots. It's so thick it has actually fallen off in chunks. Took some ou… read more
tinman
tinman
n/a
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I have a Majestic Model # 36BDVR RN vented gas log. We have
I have a Majestic Model # XXXXX RN vented gas log. We have owned this house for 8 years and have never used the gas fireplace. I tried to light the pilot light over the weekend. The electric igniter d… read more
RUSS
RUSS
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what would make ventless gas logs in a fireplace to be ...
what would make ventless gas logs in a fireplace to be burning and warm and all of the sudden go out. Pilot light and all… read more
Glenn
Glenn
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