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The remote will not turn on the gas log fireplace. When I

the remote will not turn...
the remote will not turn on the gas log fireplace. When I press the red button and up flame. The receiver responds with about 8 short beeps
JA: Just to clarify, what type of fireplace is this?
Customer: 534 JN ser# *****
JA: Do you plan on doing the work yourself?
Customer: probably
JA: Anything else we should know to help you best?
Customer: I have two valor fireplaces. One is not yet installed. I swapped in the remote and reveiver from the new one. It worked once, but am now getting this error. I can raise and lower the valve with the remote, just will not ignite
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Answered in 13 hours by:
10/18/2017
David Bowden
David Bowden, General Contractor
Category: Home Improvement
Satisfied Customers: 331
Experience: Owner at Floridaco
Verified

N​ew appliances can be challenging the first time until you learn how they are suppose to operate. I have included a link to the owners manual for reference and hopefully we can resolve the problems you're experiencing. On page 5 their is a built in safety feature called a Flame Supervision Device. This device might be causing the problem since it is common with initial start ups. Page 9 has an On/Off feature located next to the gas valve. Page 10 discusses how to sync the remote and receiver, page 44 discuss how to properly sync the remote and receiver, if none of those resolve your problem I recommend contacting the company for warranty procedures.

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If you have any additional information you would like to add, just let me know and I will see if I can locate some more solutions to this question.

David Bowden
David Bowden, General Contractor
Category: Home Improvement
Satisfied Customers: 331
Experience: Owner at Floridaco
Verified
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Thank you very much for the positive rating, I sincerely ***** ***** If you need further assistance or help with another question, just let me know,

Best,

Dave

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David Bowden
David Bowden
David Bowden, General Contractor
Category: Home Improvement
Satisfied Customers: 331
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Experience: Owner at Floridaco

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