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I was up at a home helping move. When I got there the power…

Customer Question
I was up at...

I was up at a home helping move. When I got there the power was off so I pulled the reease to open the door which was fine but now with the power back on I can not get the door opener to engage

Contractor's Assistant: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?

No where should I disengage the power At the Motor?

Contractor's Assistant: Do you plan on doing the work yourself?

YES

Contractor's Assistant: Anything else we should know to help you best?

When I push the door opener the sriral drive is spining but not engaging the door.

Submitted: 11 months ago.Category: Home Improvement
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Answered in 4 minutes by:
9/11/2017
Home Improvement Expert: Eddie, Home Improvement Contractor replied 11 months ago
Eddie
Eddie, Home Improvement Contractor
Category: Home Improvement
Satisfied Customers: 1,324
Experience: owner of Island Pro-Craft
Verified

you have to physically click that trolley back together ...........try it with the door closed and then with it opened in the meantime if you will............

1-) The make and model and/or number of the unit in question and do you have the manual for it?

2-) how old it might be and if you are the original owner

3-) there are 2 safety sensors on your door do both have either an amber, or green light that is on steady and not flickering?

4-) can you tell me if you have a working wall control and how many working remotes

5-) any flashing LED lights on the opener (ceiling unit) and how many times it blinks before pausing? The color of the learn button is?

6-) has there been any kind of disruption that may have changed the dynamics with this opener....any wiring or perhaps the kids playing there or a recent power outage

7-) what happened that made it go from working to non-working ?

8-) are you using only the equipment that came with this opener?

9-) do you have a chain......belt......or screw drive?

10-) what exactly happens when you do click the transmitter?....... the door doesn't move but you hear the motor?......it goes partial way?........reverses?

Thanks

eddie

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Home Improvement Expert: Eddie, Home Improvement Contractor replied 11 months ago

I hope you found my answers to your questions helpful and insightful and would consider a positive rating so I can receive credit for my help. I'm proud of the work I do here and the positive ratings given by clients like you!

Thanks

eddie

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