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Sentry S 3470 .. 15years old, i have lost and forgotten the…

Customer Question
Sentry S 3470 ....

Sentry S 3470 .. 15years old

Contractor's Assistant: How long has this been going on? What troubleshooting have you tried?

I have lost and forgotten the combination and i have the keys.. i treid the combination that i thought I used but it is not working

Contractor's Assistant: Anything else you want the electronics expert to know before I connect you?

Thats all

Submitted: 11 months ago.Category: Home Improvement
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Customer reply replied 11 months ago
sentry S 3470 15years old
Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 11 months ago
Please call me now...
Customer reply replied 11 months ago
hello.....
Answered in 8 minutes by:
8/7/2017
Home Improvement Expert: Nathan, General Contractor replied 11 months ago
Nathan
Nathan, General Contractor
Category: Home Improvement
Satisfied Customers: 30,863
Experience: Experienced contractor, new builds, renovations.
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Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Home Improvement Expert: Nathan, General Contractor replied 11 months ago

Unfortunately, this is not something you can simply get a code for online, for obvious security reasons, otherwise anyone could break into your home or steal your safe and then just retrieve the code to open it, rendering the safe useless.

What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Sentry. They'll mail you back the override code.

You can get the form here: https://replacements.masterlock.com/media/resources/notary-form.pdf

There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.

I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

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Customer reply replied 11 months ago
I understand....
Customer reply replied 11 months ago
If I have to sign and get the form notarized .. i understand that. A call may not be of help right now
Home Improvement Expert: Nathan, General Contractor replied 11 months ago

I agree, there is no benefit to a call, it is the same info I provided here and less cost to take the info sent via chat.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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