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Brian, Architect
Category: Home Improvement
Satisfied Customers: 2153
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
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Safe will not open. have changed battery but still not open.

Customer Question

safe will not open. have changed battery but still not open. what other trouble shooting can I do to determine the problem?
JA: What's the make/model of your device? How old is it?
Customer: The only markings on the outside are a small sticker with MSW3517 and BG82243*
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The safe is at least 10 years old. this is the first time I have had any issues. All I have tried is changing the battery.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Home Improvement
Expert:  Eddie replied 2 months ago.

Hi ..........has the dial lit up after the battery change?...........or any lights? is a Sentry Safe correct?