How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Brian Your Own Question
Brian
Brian, Architect
Category: Home Improvement
Satisfied Customers: 2153
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
6457309
Type Your Home Improvement Question Here...
Brian is online now
A new question is answered every 9 seconds

Second opinion] When we came home, our garage door opener

Customer Question

Second opinion] When we came home, our garage door opener just didn't work from the built in car remote or from the remote garage door opener, but works from the door key pad and the keyless entry--had been working fine up to that point. We've put new batteries in the remotes, we've tried to reprogram and when that didn't work, we clear the programming and it will not reprogram on the remote, and therefore the car remote entry will not reprogram eitherJA: I'll do all I can to help. How long have you been dealing with this?Customer: 4-5 hours ago we came home and we've been working off/on since then to see what we can do to get it going again.JA: Do you plan on doing the work yourself?Customer: We'd like to.JA: Anything else we should know to help you best?Customer: We had a severe storm with power outage 5 days ago, but the remotes have been working fine since then until now.
Submitted: 2 months ago.
Category: Home Improvement
Expert:  Neil replied 2 months ago.

Hi

It sounds like the receiver has died... What is happening when you try to learn the remotes in? Does it go through the necessary steps but not appear to see the remote?

For more specific help I will need the make and model of the opener

Customer: replied 2 months ago.
It doesn't appear to go through any steps.
Expert:  Neil replied 2 months ago.

That points to the main controller board... What is the make and model?

Expert:  Neil replied 2 months ago.

These normally learn in a very straight forward manner, if you are not getting the corresponding lights come up when you press the learn button it points to a control board failure..