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Brian, Architect
Category: Home Improvement
Satisfied Customers: 2153
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
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I have a C8W3813 Ba251151 and cannot get it to unlock

Customer Question

I have a C8W3813 Ba251151 and cannot get it to unlock Replaced the batteries shows the padlock open but handle will not move?
JA: What's the make/model of your device? How old is it?
Customer: C8W3813 BA251151 is all I can find on it and its maybe 25 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Everything I could find online and have not opened it for a year
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Help I need my passports out of it
Submitted: 2 months ago.
Category: Home Improvement
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

When you put in the code, do you hear a click?

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.