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Ask David Bowden Your Own Question
David Bowden
David Bowden, General Contractor
Category: Home Improvement
Satisfied Customers: 228
Experience:  Owner at Floridaco
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I have genie 1024 garage door opener, yes... the door

Customer Question

Hi...
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: I have genie 1024 garage door opener
JA: Do you plan on doing the work yourself?
Customer: yes...
JA: Anything else we should know to help you best?
Customer: the door suddenly was not closing completely so I opened the garage openere and I found the main gear is stripped
Submitted: 2 months ago.
Category: Home Improvement
Expert:  David Bowden replied 2 months ago.

Hello… my name is ***** ***** I am very knowledgeable in this subject to help answer your question, would you like my expert advice today?

Customer: replied 2 months ago.
I need to replace the main gear...
Expert:  David Bowden replied 2 months ago.

please give me a few moments to type my response which will appear shortly.

Customer: replied 2 months ago.
I opened the bottom housing...I can see the gear not spinning...
Expert:  David Bowden replied 2 months ago.

Please note that you have asked a specific question that I may or may not be able to help you answer or resolve this problem, however I will continue to try to the best of my ability.

If I am unable to help you any further it may become necessary for you to contact a qualified local service provider, who has the proper testing equipment and can perform much more detailed onsite troubleshooting, after which they can discuss the best cost worthy solutions with you.

Expert:  David Bowden replied 2 months ago.

you have a real problem that is 2 fold

Customer: replied 2 months ago.
It is worn out...Now I got the replacement part and I am not sure how to take the gear off from the unit...
Customer: replied 2 months ago.
Can you help by messaging?
Expert:  David Bowden replied 2 months ago.

the gear may have been pressed or heat applied on

Expert:  David Bowden replied 2 months ago.

unless there is a lock ring or nut, it is unlikely you will be able to remove it using simple tools

Expert:  David Bowden replied 2 months ago.

d​id the replacement gear come with removal and installation directions?

Customer: replied 2 months ago.
No...I got the gear, worm gear and lubricant
Customer: replied 2 months ago.
I just sent you a pic of what i am talking...hope it might help
Expert:  David Bowden replied 2 months ago.

ok i'll look

Expert:  David Bowden replied 2 months ago.

it looks like maybe it will come off from the screw?

Expert:  David Bowden replied 2 months ago.

is this on a roll up type door or a wood door?

Customer: replied 2 months ago.
it is a roll up type door driven by chain...Also I did unscrew and it still does not come out...
Expert:  David Bowden replied 2 months ago.
ok thought so...
Expert:  David Bowden replied 2 months ago.

t​he bigger concern even if you do get this gear off and replaced, is what caused the gear to fail to begin with?

Customer: replied 2 months ago.
I know it is a wearable item and it needs to get replaced every few years...
Expert:  David Bowden replied 2 months ago.

I​f you are getting stripped or broken teeth on the plastic gear it is because something is resisting the smooth operation and adding a lot of stress on the oener

Customer: replied 2 months ago.
My garage door is almost 5 years old and this thing is a piece of plastic
Expert:  David Bowden replied 2 months ago.

I​f you do get it replaced I recommend you make sure the opener and the door are balanced properly

Customer: replied 2 months ago.
ok...But for now...I want to replace the gear...Can you tell me or show me how
Expert:  David Bowden replied 2 months ago.

r​oll up doors will require a qualified service provider to set the spring tension and adjust the limit and sensitivity settings

Customer: replied 2 months ago.
I will do all that later but for now can you hekp me in replacing the gear...
Expert:  David Bowden replied 2 months ago.

As a qualified expert, I am only able to offer you some basic and specific advice via this email/text, which may or may not have been sufficient enough to answer your question right now to your satisfaction.

At this point I recommend you contact a qualified local service provider, who has the tools, proper testing equipment and can perform much more detailed onsite troubleshooting, after which they can discuss the best cost worthy solutions with you.

Customer: replied 2 months ago.
Ok...Thank you...I did not get a single line of help or a point of direction for the question that i have asked..
Customer: replied 2 months ago.
next time please say yes or no to the point of question a customer asked...This is a whole waste of time and had if i took the extra step for giving me a call it would have been another 24 dollars down the drain..
Expert:  David Bowden replied 2 months ago.

I did help you to the best of my ability on this forum, however I am not able to guide you step by step on how to perform onsite repairs.

Customer: replied 2 months ago.
I am leaving with a complete utter dis satisfaction...
Expert:  David Bowden replied 2 months ago.

I​ recommended you contact a local service provider who might be able to help replace the worn gear and more importantly look at the entire opener and door and see if there is something else causing the part to wear out

Customer: replied 2 months ago.
I hope the new person give me some directions in replacing...the gear...
Expert:  David Bowden replied 2 months ago.

T​he only way I would try to remove the gear if it wont come off easy, is remove the screw and get a gear puller (this tool can be rented or purchased) and see if that will remove it.

Expert:  David Bowden replied 2 months ago.

If the gear is on too tight, you might break it as it is plastic and brittle

Expert:  David Bowden replied 2 months ago.

any tool rental or auto supply shop usually has gear pullers

Expert:  David Bowden replied 2 months ago.

I​'m sorry but this is the best I can help you with without being there doing the work in person