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littlerusty2005, Carpenter
Category: Home Improvement
Satisfied Customers: 5905
Experience:  I've worked for my contractor Dad since I was 4 years old. I can help you get the job done.
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I have a smart plug that I cannot get to work. I am trying

Customer Question

I have a smart plug that I cannot get to work.
JA: What's the make/model of your device? How old is it?
Customer: I am trying to get it to open and close a Geni Garage door
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just bought it and I have been at it for a few days
JA: Anything else you want the electronics expert to know before I connect you?
Customer: It doesn't recognize my wifi
Submitted: 6 months ago.
Category: Home Improvement
Expert:  littlerusty2005 replied 6 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  littlerusty2005 replied 6 months ago.

Do you still need help with this?
*This is not your answer, just an inquiry to see if you still need help. I'm here to help when you're ready. Due to the nature of the problem, it may take a few tries back and forth before we finish the troubleshooting and fix the problem.

First, unplug the unit for one minute, or drain the battery completely, plug it back in. Tell me if you see any change.