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Ask Eddie Your Own Question
Eddie, Home Improvement Contractor
Category: Home Improvement
Satisfied Customers: 781
Experience:  owner of Island Pro-Craft
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I just bought a sentry safe and this morning when we tried

Customer Question

I just bought a sentry safe and this morning when we tried to open it it would not open. We had the correct code and the green light came on. Model # EF3428E
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Yes we double checked. The make is SentrySafe and the model # is EF3428E
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It happened just this morning and we used the key to open it. That's about it.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I don't think so.
Submitted: 7 months ago.
Category: Home Improvement
Expert:  Eddie replied 7 months ago.

Hi .............maybe you can try this..........

1-) pull the handle up

2-) insert the key and turn it to open

3-) turn the combination dial two full turns to the left to clear if this doesn't work try it next time to the right 2 full turns

4-) turn it to the right to your first combination number

5-) one full turn left and then to your next number

6-) last turn to the right to the next number

you might have to turn the key last then try the can try a few different sequences

Customer: replied 7 months ago.
My safe doesn't have a combination dial.
Expert:  Eddie replied 7 months ago.

okay lets go to work then........

do you know the factory is on the back of the manual

did you program in your own personal combination?

do you have a manual?

was an override key provided

Customer: replied 7 months ago.
Thank you for your help but I think we figured it out. The batteries were low and we kept trying to open it every minute or so. I read where it will not open after too many tries. We replaced the batteries and left it alone for awhile and then it opened fine. Thanks anyway.
Expert:  Eddie replied 7 months ago.

glad you're up and running again