How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Brian Your Own Question
Brian, Architect
Category: Home Improvement
Satisfied Customers: 2153
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
Type Your Home Improvement Question Here...
Brian is online now
A new question is answered every 9 seconds

There is a pilot lite but my heater will not turn on, I just

Customer Question

There is a pilot lite but my heater will not turn on
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: I just tried to turn it on. There are parts that I do not understand. What is on for the black control and what is on. The pilot remains on, but there is no large flame for the rest of the logs.
JA: Do you plan on doing the work yourself?
Customer: If I need to call a service person I will but I just want to know what is on and what is off.
JA: Anything else we should know to help you best?
Customer: no, I just need to be able to be sure that it is off.
Submitted: 10 months ago.
Category: Home Improvement
Expert:  Rick replied 10 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of you situation.

I'm not clear on what you're asking. Can you give me the brand and model number of your unit? or a picture of the black control you mention? You can post a pic here by clicking on ADD FILES next to the SEND button

Customer: replied 10 months ago.
It has been repaired. please tear up my membership. I will not honor anything that you bill beyond the initial $13.00. Thank you.
Expert:  Rick replied 10 months ago.

Ok, I'll let customer service know